Everything I've mailed to date.
from User Experience is a Metric
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Operational user research
Accessibility's observer paradox
Librarianship in User Experience Design
One of the first things I did was introduce the service blueprint
Service Design vs. UX Design
UX, Privacy, and Learning Analytics: Interview with Donna Lanclos
The Worth of UX Certification
The Mountain on the Other Side of the Molehill
Organizing and Actually Making Sense of User Research
The Job-to-be-Done is the Unit of Analysis
The Customer Journey - A Kata
The "Sensemakers" Team
What happened to the Web For Libraries?
Listen: Andy Priestner (29:17), and other stuff.
UX Quackery, Jobs, #libux
This Week's Newsletter Redux: I fixed the links :)
The opportunity and danger around library vendors selling design services
Critical Librarianship in the Design of Libraries
What would make the "Web for Libraries" better?