Telford and Wrekin CCG - GP Newsletter
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GP Practice Newsletter Issue 25

25th April 2016


Junior Doctors’ Strike 26 & 27 April 2016
IT and Registration Authority Support
Annual Public Health Report for 2015/16 -  Living Well for Longer in Telford and Wrekin
Patient Experience Feedback 
Your Opportunity to Have a Say On Local Services
New Bone Densitometry Reporting Format
Child Sexual Exploitation - Briefing Note
IT Customer Survey
Human Factors and Patient Safety in General Practice
Telford & Wrekin CCG Health Champions have scooped a top award
Telford & Wrekin Safeguarding Children Board have moved
See and Hear Shropshire exhibition back for 9th successful year
The Lullaby Trust - Safer Sleep for Babies


Junior Doctors’ Strike 26 & 27 April 2016

As you will be aware, industrial action is currently scheduled for Tuesday 26 and Wednesday 27 April 2016.  This industrial action will change from the previous 48-hour emergency care only, to a full withdrawal of labour by junior doctors between the hours of 8am and 5pm on Tuesday 26 and Wednesday 27 April (a total of 18 hours).
It means that all junior doctors will not attend work, or provide emergency cover between those hours.
The CCG has been working with local providers to make sure that as many local services as possible are available for Shropshire people, during this period.  Organisations have also been working hard at developing contingency plans.
However, as you would expect, we are anticipating the accident and emergency services in Shrewsbury and Telford to be especially busy during these times, and we will continue to encourage local people to make use of as many ‘doorstep’ services as possible – like pharmacy, NHS 111 and only where appropriate, GP services.  Although, we know that GP practices may also be affected by this strike, as GP Registrars will be taking industrial action.
The local NHS will continue to let people know of alternative services that they may be able to use, if they do not need emergency medical care. This includes making use on the NHS Choices A-Z medical page, which is useful for checking the early symptoms of a minor illness and signposting people to find out more information about the strike from the national NHS webpage at
Please remember that for any escalation of issues (service delivery or business continuity) arising as a result of the industrial action on 26 or 27 April, you should be escalating via the CCG on call Director – who can be contacted via Shropdoc - 01743 454907.
Many thanks for your help. 

 Chris Morris, Executive Nurse, T&WCCG
Tel 01952 580334

IT and Registration Authority Support

IT and Registration Authority (Smartcards) support is now provided by Midlands and Lancashire Commissioning Support Unit (MLCSU).  All IT and RA related calls need to be logged with MLCSU Service Desk, either by phone 01743 817870 or by email 

The 5 Shropcom IT staff who previously provided this service have transferred to MLCSU. They will  continue to be based at William Farr House in Shrewsbury and will continue to support the CCG staff and GP Practices across Shropshire and Telford & Wrekin. 

To ensure consistency of service we request that issues are not taken directly to the staff providing the service, any walk-ins will be advised to log a call with the Service Desk via phone or email.
MLCSU would like to thank Shropcom and their staff for their hard work and support in ensuring this transition is as smooth as possible.

Annual Public Health Report for 2015/16 -  Living Well for Longer in Telford and Wrekin

The focus of the report is those in their 50’s, 60’s and 70’s living in Telford and Wrekin, recognising the challenges that they face and celebrating the opportunities and contribution that they make. The take home message is that it is never too late to adopt a healthy lifestyle and to live well, this is just as relevant for those with chronic conditions as those apparently in good health.
The report can be found on the Council website via the following link Annual Public Health Report 2015-2016
In addition to the traditional document short videos have been produced as an alternative way of viewing the contents and so the report can be shared more easily, these include;
  1. An overview and introduction by Liz Noakes, Director of Public Health
  2. A short summary of each of the four chapters
  3. Local residents talking about how they live well
These videos have been grouped together in a You Tube playlist that you can access via this link: Public Health Report playlist
Please view them and share with partners, colleagues, service users, volunteers etc. They could also be used in meetings, presentations or displayed on screens in waiting rooms. If you would like them in a different format, for example MP4 file or a CD please let us know.
If you have any comments or questions about the report please contact:

Patient Experience Feedback 

The patient experience feedback report for October 2015 to March 2016 is available to view here.

Your Opportunity to Have a Say On Local Services

Telford and Wrekin CCG have this week launched a consultation into potential options regarding the future of Walk-in Service for Primary Care in Telford and Wrekin.

The consultation was launched on Monday April 18th and will finish at 5pm on June 10th 2016.

The Walk-in Centres in Telford and Wrekin were set up in 2009. Primary Care Services and other urgent care services have of course undergone changes since that time.

The service currently runs from the Princess Royal Hospital site in Telford.  We are consulting because we want to understand whether the current walk-in service is providing the best solution to access Urgent Primary Care services.

As a member of staff, patient, stakeholder, GP or practice manager you are invited to give us your feedback.

To have your say you can either:
• Fill in the survey online.

• Request a hard copy of the consultation  document and return the survey to us at Freepost NHS T & W CCG

•  Email your response to:

You can also get a copy of the document and  discuss  your thoughts with us at one of our pop up stands

Monday 25th April  
10am - 12.30pm - Southwater Building

Wednesday 4th May
10am - 4pm - Southwater Building 

Thursday 12th May    
10am – 4pm - Meeting Point House

Friday 20th May
10am – 12.30pm - Southwater Building

Monday 23rd May
10am – 4pm  - Meeting Point House

The CCG will review all feedback received, share their key findings and make a decision on a proposed option in July 2016.


New Bone Densitometry Reporting Format

On Monday 4th April 2016, the Royal Wolverhampton Trust's Bone Densitometry team launched a newly formatted report for all patients undergoing a DXA scan across both New Cross Hospital and Cannock Chase Hospital sites.

Read more here

The attachments referred to in the letter above are available here: normal DXA result; a low BMD and trend and a report identifying Osteoporosis.

Child Sexual Exploitation - Briefing Note

Could you please ensure that the attached briefing on child sexual exploitation is delivered to all staff within your practice.  

IT Customer Survey

Customer experience is important to the service we deliver.  To enable the IT support teams to monitor and continually improve the service provided, we have created a new customer survey.  The survey consists of 1 question where you rate the service we have provided to you in relation to the specific incident you raised.  There is also an option to provide further detailed feedback regarding the incident.
Within the email notifying that the incident has been resolved, there is a link to click on which opens the Customer Survey Portal for you to provide feedback.  This will only take 2 minutes to complete and we would therefore be grateful if you would please complete the customer survey when you receive the resolution email.

Human Factors and Patient Safety in General Practice

This free event is aimed at GPs and members of GP surgery teams from across the West Midlands.

The conference, an educational event hosted by the West Midlands Patient Safety Collaborative and supported by the local faculty of the Royal College of GPs, runs from 5.30 - 8.30pm on Wednesday 18th May and will include expert speakers from across the UK explaining how a human factors approach can improve systems and safety in your practice.

Click here to read more and book your place.

Telford & Wrekin CCG Health Champions have scooped a top award

 .... they’ve been presented with a Telford Tommy.
The Telford Tommy awards are organised by Telford and Wrekin Council and celebrate  those children and young people who have made a difference in the community, or have improved or enriched peoples’ lives.
The Health Champions received their award under the category: ‘Acting as a Voice for Other Children and Young People,’ for the following reason: ‘For being Young Health Champions and working to make sure that local health services do what young people need them to do.’
The CCG are absolutely delighted and would like to congratulate all our Health Young Champions on their achievement.

Telford & Wrekin Safeguarding Children Board have moved

They are now at 1st Floor, Addenbrooke House, Ironmasters Way,  Telford TF3 4NT

Click here for full contact details.


See and Hear Shropshire Exhibition Back for 9th Successful Year

Shropshire’s See and Hear Exhibition, will again be hosting a fantastic range of events and activities at Shrewsbury Sports Village, Sundorne Road, on Wednesday 11 May 2016.

The annual event, now in its 9th successful year, will run from 10.00am until 4.00pm. The event is free and open to everyone to try equipment and learn more about the support on offer to help improve the quality of life for those with sensory impairment, such as hearing or sight loss.

With a vast range of local and national exhibitors, services and charities offering advice and information, the See and Hear Shropshire Exhibition will include:


The Lullaby Trust - Safer Sleep for Babies

The Lullaby Trust have produced a new 2 minute video on the do's and don'ts in relation to safer sleeping.  Clcik here to go to the Lullaby Trust website where you can view the video.


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