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Telford and Wrekin CCG - GP Newsletter
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GP Newsletter
Issue 18

1 September 2015



Featured in this issue


Book your place at the AGM

Care with Confidence LogoIt’s not too late to reserve a place at this year’s Annual General Meeting (AGM).
As part of this year’s AGM, Telford and Wrekin Clinical Commissioning Group (CCG) is also holding its first Care with Confidence Awards on Tuesday 8 September at the town’s Holiday Inn. 

The CCG, whose members plan and commission health services will recognise those who go above and beyond to deliver health services across the area. 

The criteria behind the Care with Confidence awards have been driven by the national 6C’s agenda which are; Care, Courage, Compassion, Commitment, Communication and Competence. 

The CCG has expanded these further to capture other aspects that warrant acknowledgement and reflect the aspirations the organisation is looking for when commissioning local services.
 
As well as the awards the CCG will be presenting their Annual Report and Accounts, looking back over the last 12 months and looking to the future. 

Various presentations will also be held on the evening.
David Evans, Chief Executive Officer of the CCG, said: “I would urge anyone with an interest in health to attend our Annual General Meeting. 

"We will be looking back at the work we have done over the last year months and looking ahead at our plans for the next 12 months, as well as having a number of guest speakers.

“We’re also looking forward to our first Care with Confidence awards which will be a great opportunity to celebrate those individuals and organisations who have gone above and beyond to improve care for those who need it,” he added.

The AGM and Awards Evening is open to the public to attend and will run from 6pm to 8.30pm in the Reynolds Suite, Holiday Inn, St Quentin Gate, Telford TF3 4EH.

If you would like to attend, please contact: Mrs Karen Ball,NHS Telford and Wrekin CCG, Halesfield 6, Telford, TF7 4BF, Tel:  Email: karen.ball@telfordccg.nhs.uk

 

Are you NHS Future Fit confident?

Are you up to date on all the latest developments?
Can you answer difficult questions confidently?

We’re here to help you do this - come along to one of our NHS Future Fit
confidence workshops, in Telford or Shrewsbury.

See the NHS Future Fit poster for details and to book your place.
 
Substance misuse services update

Substance Misuse Services in Telford and Wrekin are transforming. A recent commissioning process has resulted in some services going out to tender and new services being awarded contracts. The new services have now fully commenced with effect from 1 August 2015. 

The clinical service within DARS will be provided by South Staffordshire and Shropshire Healthcare NHS Foundation Trust (SSSFT) and any future updates on Clinical Leads will be communicated accordingly.

IMPACT AAS and NACRO have been combined into one contract and will be called Aquarius STARS, who will now be the Single Point of Contact (SPOC). Any future NEW Drug and/or Alcohol patient referrals have now been made easy as you now only need to contact Aquarius STARS who will carry out an initial assessment and then signpost the individual to the most appropriate service to meet their needs, for example remain within Aquarius STARS or be signposted for more intense treatment to DARS. 

Please could you communicate to all staff and GP’s that all future NEW referrals into Substance Misuse Service can be facilitated as follows:

Name: Aquarius STARS
Telephone Number: 0300 45 64 291   
Email: telfordandwrekin@aquarius.org.uk

In terms of services for EXISTING service users accessing services, such as DARS and TACT (Telford After Care Team), this will remain the same with no change.

For further information, contact Bhavna Taank, Public Health Commissioner, Substance Misuse, email: bhavna.taank@telford.gov.uk or Tel: 01952380547.

 
Invitation to learn about improving care

NHS Improving Quality has launched its second free online course to help those in health and care put improvement ideas into practice.

Improvement FUNdamentals starts in September and will run over eight weeks. It’s designed to provide a good understanding of the basics of quality improvement and how to maintain and spread any improvements that are put in place.

The online learning is backed up with live ‘knowledge exchange’ events, through which those on the course can learn from each other as well as experts.

More details on the course and how to register are available online.
 

 


Changes in the NHS England complaints service

As you may be aware, from 1 August 2015 NHS England complaints for the North Midlands will become the responsibility of one team - the North Midlands Complaints Service.

As the public have always been able to submit complaints to the provider or the commissioner, and the Customer Contact Centre in Redditch has, since April 2013, been the place all NHSE complaints are logged in the first instance, for the public the process and contacts for submitting a new primary care and health and justice complaint shouldn’t appear any different.

But we are aware that historically some patients in Staffordshire and Shropshire have liaised with the CSU PALS service in the first instance, and as this will no longer be part of the complaints service for primary care complaints they will need to link with the Contact Centre instead if they wish to raise a formal complaint about a primary care provider. However PALS teams do of course still have a vital role to play in liaising with patients to facilitate their concerns and queries. 

NHS England will be updating providers directly, so this is for your information. Further details can be found in nthe links below:

NHS Complaints Primary Care
NHS Complaints Health and Justice

 

 

Clinical Leadership Programme 2015

Are you keen to develop yourself as a Clinical Leader, or just want to be more effective in your Practice? Then take a look at the Leadership Development Programme.

This Programme is for GP’s, Practice Managers and Practice Nurses. Please only put in an application if you are able to manage all the dates within the programme. The deadline for completed applications is Monday 31st August 2015, these applications will then be reviewed and agreed by Dave Evans, Chief Officer.

We are proud to announce that our Leadership Programme has won a Gold Quality award from Health Education West Midlands.
 

 


Expressions of interest - CCG Board role

Due to tenure of Dr Jo Leahy as a GP Board Member on the CCG Governance Board expiring on 1st September 2015, the Clinical Commissioning Group is inviting expressions of interest from clinicians working in the 20 member practices of the Clinical Commissioning Group, to stand for election for this vacant Clinical Board Member vacancy. 

It is understood that Dr Jo Leahy intends to stand again for re-election to her current Clinical Commissioning Board role. 

About the role and how to apply.

 

Monthly Governance Board meeting

The CCG will hold its monthly Governing Body meeting on Tuesday 8 September at the Holiday Inn, St Quentin Gate in Telford from 1.30pm.

Members of the public who attend will see presentations to the board from the CCG's Chair, Chief Financial Officer and Accountable Officer, as well as other talks detailing the ongoing work of the organisation.

In addition there will be time on the agenda for members of the public to direct questions to the CCG board during the meeting.

Following the meeting, between 6pm and 8:15pm the CCG will hold its Annual General Meeting (AGM) as well as the organisation’s first Care with Confidence Awards where health and care workers and organisations who go above and beyond the call of duty will be recognised.

The criteria behind the Care with Confidence awards have been driven by the national 6C’s agenda which are; Care, Courage, Compassion, Commitment, Communication and Competence. 

The CCG has expanded these further to capture other aspects that warrant acknowledgement and reflect the aspirations the organisation is looking for when commissioning local services.

As well as the awards the CCG will be presenting their Annual Report and Accounts, looking back over the last 12 months and looking to the future.

Papers for the board meeting will be available for download on the CCG's website http://www.telfordccg.nhs.uk/board-papers prior to the meeting, with hard copies available on request.

 

Shropshire women doctors' coffee morning

After a resoundingly successful meeting last March, you will be delighted to hear that another coffee morning is being held on Saturday 5th September, at the Trinity Centre, in Meole Brace. 

Things will kick off at around 10am and a free crèche will be available but places must be booked and you need to let us know the age of the child as there are strict laws governing staff:child ratios. 

For more information go to: Women Doctors' coffee morning.

 

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