Telford and Wrekin CCG - GP Newsletter
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Telford & Wrekin GP Practice Newsletter
Issue 34
Sustainability and Transformation Plan partners reaffirm commitment to work together
Patient Online Access
Review of Community MSK Service
Guidance on photo ID when registering patients
TRAQS update
NHS service finder
Naloxone Project
Kooth - online counselling service for children and young people
Consent: Supported Decision Making - a Guide to Good Practice
Telford and Wrekin Safeguarding Children Board - Learning Review
Diabetes Specialist Team Newsletter - Issue 1
Training Opportunities/Dates for the Diary


Sustainability and transformation plan partners reaffirm commitment to work together

Health and social care partners have met to review the progress being made to strengthen the Sustainability and Transformation Plan (STP) for the local population of Shropshire and Telford & Wrekin.

The Sustainability and Transformation Plan aims to describe how the health and social care system can remain fit for the future, help patients to become healthier and respond effectively to the growing demands being placed upon it. The plan is a work-in-progress on which partners to the STP are all continuing to work on together.  Read more.

Patient online access

To enable improved access and to support the use of technology in Primary Care, patients are now able to register for access online. As a CCG our patient registration for online access is below the national average and we would like to support practices to increase this to a minimum of 10% of their population (10% is the NHSE mandatory requirement). The CCG will be providing practices with monthly reports to enable them to identify their sign up level and any increase identified.  Click here for more information. 

Review of community MSK service

 At the GP Forum that took place in October,  the CCG indicated that a review of the community MSK service provided by TeMS would be undertaken in the new year. The current service model has been in place since October 2015 and this is an ideal opportunity to take stock and identify any areas for improvement.  

The CCG wishes to have GP input into the review and as agreed at the forum has devised a short survey to collect this feedback. The survey is available online and consists of 4 multiple choice questions and 2 free text questions. We value your input and would appreciate you completing this survey to enable us to complete a comprehensive review.  The survey will be open until 10th February 2017.
Click here to access the survey.  


Guidance on photo ID when registering patients 

The CCG has received a number of calls about GP practices insisting on photo ID when registering patients.  Please see the following guidance from NHS Choices.

Some GP practices may ask for proof of identity when you register, especially when you register children in your care. Your ID will also ensure you are matched with your details on the NHS central patient registry and that your previous medical notes are passed onto the new practice. However, registration and appointments should not be withheld from you on the basis that you don’t have the necessary proof of address or personal identification at hand. It is not considered a reasonable ground to refuse registration”.

TRAQS update

TRAQS are currently looking to set up a service that allows booking confirmations to be sent to patients via email.

Reminder - Adult ADHD referrals and non-urgent paediatric phlebotomy referrals should be sent through TRAQS. 

NHS service finder   

To help practices signpost patients to the most appropriate service, practices will be given access to NHS service finder where they will be able to create their own local directory of services (DOS).

To gain access and receive training for this please contact the DOS lead - Jenny Sears-Brown on 07795 497937.  Jenny will visit you at the practice to show how the DOS can benefit you and assist with signposting patients as described in the GP Forward View – 10 High Impact Actions.

Naloxone project

Drug and alcohol services provided by Inclusion Telford and Wrekin are part of a pioneering project which is saving both lives and money. 
Naloxone is a drug which temporarily reverses the effects of opioids such as heroin, methadone and morphine.  For many years it has been used within emergency medical settings to prevent death.
On 1 October 2015 the Human Medicines (Amendment) (No 3) Regulations 2015 (2015/1503) came into force.  This allows Naloxone to be supplied to anyone in the course of lawful drug treatment services where required for the purpose of saving life in an emergency.
Responding to this new legislation, the Inclusion team developed and implemented a protocol to supply Naloxone in cases of drug overdose which, in just 12 months, saved over 100 lives and £300,000.   Read more here. - online counselling service for children and young people

 XenZone, pioneer of online counselling and support, will be providing online counselling for children and young people in Telford and Wrekin through its digital counselling service, Kooth. Children and young people aged between 11 and 25 can now access free at the point of need. It is safe, confidential, anonymous and accessible through a smart phone, tablet or desktop. Kooth helps to reduce stigma and increase access for young people seeking support.

Young people can log in without a referral and acces:
  • Professional online counsellors 365 days a year up to 10pm, through either drop in chats, structured sessions or messaging-         
  • Live pre-moderated forums on a range of topics
  • Self-help materials, 60% of which are written by young people
  • Goals-based online journal
Kooth integrates with local face-to-face services within the borough, ensuring that there are pathways to more specialist mental health support if this is needed. An Integration and Participation Worker from XenZone will work within the borough to promote the service, encourage co-production with young people and integrate with existing services.
Kooth became available on the 16th January 2017; from April it will continue on a wider scale for the whole of Telford & Wrekin and Shropshire borough.
For more information, please contact XenZone’s Integration and Participation Worker for the area, Angela Jones at or on 07944 725941.

Consent: supported decision making - a guide to good practice

 Consent: Supported Decision Making - A Guide to Good Practice relates to the Mental Capacity Act 2005 and is produced by the Royal College of Surgeons
The document contains advice for surgeons but the principles and information within is applicable to General Practice and Practice Nurses and will be a useful resource tool.

Telford and Wrekin safeguarding children board - learning review

The attached learning review invites you to:
  • Reflect on the findings and discuss the implications for your service/practice.
  • Outline the steps you and your team will take to improve practice in line with the recommendations.

Diabetes specialist team newsletter - Issue 1

The first issue of the Diabetes Specialist Team newsletter can be viewed here.  It includes information on: 
  • Hot Topic - Hypos
  • Staff and patient education opportunities
  • New diabetes team referral form
  • And more…………………..
Click on the following links to see the supporting information.  Diabetes awareness training - Module 1;  Diabetes awareness training - Module 2; Neo H glucose meter rollout; Referral form; X-pert dates

 Any feedback welcome to

Training opportunities/dates for the diary

Implementing the National Maternity Review in Rural Areas - 13th February

Moving Forward 2017 Event (substance misuse) - 14th February

Reducing the Risks of Sudden Infant Death Syndrome (SIDS) - 14th February

Telford Medical Practitioners Association - Meet the SaTH Consultation - 1st March

MSK Network Event hosted by AHSN - 21st March

Dementia:  Person-Centred Validation Skills Training (4 day course) - March and May

General Practice Workforce Development Workshop - 6th April

Advance care planning in non-malignant conditions sharing good practice (2 day conference) 2nd and 16th May

Changing Dementia Care Conferecne - 18th May

New taster Balint Group starting in Spring 2017 in Shropshire/West Midlands

A reminder that the following e-learning courses are available on Ollie for those members of staff who will not be required to undertake assessments nor require in depth knowledge about Domestic Abuse or CSE, however their role may place them in a position to identify them and understand what information will be necessary to share a child protection concern:
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