Telford and Wrekin CCG - GP Newsletter
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GP Practice Newsletter Issue 26

23rd May  2016


Applications for awards celebrating innovation in West Midlands’ healthcare now open
Dementia Diagnosis Rates
Mental health helpline number
Non-Emergency Patient Transport
Translation & Interpreting Services
Nursing, Midwifery and Care Staff Should Lead Change, says England's Chief Nursing Officer
Workshop for practice nurses on enhancing primary care management of osteoarthritis in Shropshire and Telford & Wrekin
Ensuring volunteer programmes are professional, innovative and make an impact by achieving the investing in volunteers standard
Telford and Wrekin Safeguarding Children Board Training
Coventry Safeguarding Children Board: Briefing on Breast Ironing
Information to aid the early diagnosis of Histiocytic diseases
Pharmacy Opening Times for the Bank Holiday Weekend


Applications for awards celebrating innovation in West Midlands healthcare now open

The West Midlands Academic Health Science Network (WMAHSN) – which brings together the  NHS, industry, academia, the third sector and patients, carers and the public to identify healthcare innovations and spread them at scale and pace throughout the West Midlands - has announced that entries for its very first awards, celebrating innovation in healthcare across the region, are now open. 
The awards will be presented at a ceremony at the WMAHSN's annual stakeholder event at the University of Warwick on 30 June, and reflect the WMAHSN's priorities and themes. There are also special awards for innovative individuals and organisations. Read more here.

Dementia diagnosis rates

At the end of 2015/16 we reached a diagnosis level against prevalence of 63.8%- so a steady increase as we were at 59% in September. Thank you to those practices that have checked data to ensure we have the correct people on the registers.
We have developed services over the past 6 months and this includes:-

The trust has spaces within the memory service for assessment and sees people within 2 weeks of referral. They are offering clinics in surgeries, where there is space, and are now undertaking screening where people are concerned about their memory. They are about to undertake screening tests in clinics at SaTH to ensure we find those people living with dementia so we can offer more support.
Our denominator for the target has risen this year by 50 so even though we have increased the numbers on our registers in April our prevalence against diagnosis has fallen. This is disappointing but we need to find more ways of finding those with dementia to offer support to them and their carers.
The graph below indicates where practices are against England and CCG diagnosis rates.  Whilst prevalence figures cannot be produced at practice level because of the low numbers, it does give an indication of the numbers on the register and the number of over 65 years olds.

If you have any ideas/comments or would like support to increase your registers please contact Frances Sutherland, Head of Commissioning mental health, learning disabilities and children at

Mental health helpline number

A mental health helpline was set up last year with some non recurrent money from central government. This was to support people in a metal health crisis. Locally some of this was spent on a helpline run by Shropshire MIND.  Unfortunately this was rarely used by the people of Telford and Wrekin (less than 20 calls per month).  Efforts were made to improve the usage but the helpline  was not cost effective. Therefore it has not been recurrently funded by the CCG. 

In addition to the helpline money, investment was also made to support police officers when managing people with mental health problems out of hours. A psychiatric nurse was made available for advice and joint visits and this prevented some people being detained under Section 136. This did prove effective and the CCG has therefore continued with this support. 

We continue to work with service users and are looking to develop services that are responsive to their needs.  We will ensure that any service we commission in future is easily accessible and provided in a format the people of Telford and Wrekin want.

We will inform you as soon as services are in place but until that time could you please ensure that any posters you may have advertising the MIND helpline in Shropshire are removed from your waiting area.

Frances Sutherland
Head of Commissioning Mental health, learning disabilities and children’s.

Non-emergency patient transport

Both Shropshire and Telford & Wrekin CCGs are in the process of informing patient and community groups and healthcare staff about who is eligible to use Non-Emergency Patient Transport (NEPT).

This transport service is provided for patients who have a medical condition which prevents them from using other forms of transport to travel to and from some healthcare appointments.

This service is totally separate from the emergency ambulance service and is not provided for social or financial reasons, or for people who are able to travel on public transport or by other means to get to their healthcare provider.

Patients are assessed on their suitability using a short and simple series of questions to ensure fair and consistent access to the service.

Regarding the introduction of the eligibility assessment, the phases that have already been implemented are:
  • From 1st March – Assessment will be applied to all new patients registering with the service
  • From 1st April – Assessment will be applied to existing service users
The final phase will start on:
  • From 1st June – Assessment will be applied to discharges from hospital including A&E
A flyer and poster have been produced. The CCG’s have also written to the patients who are most likely to be affected.

Further information can be found on the CCG website.

Translation and interpreting services

The Capita Translation & Interpreting Service is an additional service that is available for practices to use for face-to-face and telephone interpretations and may be used as an alternative to any existing arrangement.  You can continue to use existing services (including LanguageLine) provided they have a contract with NHS England. 

GP practices can arrange for translation that is required for the consultation between the practice and the patient.

Capita can be accessed via the telephone number in the Quick Access Guide.  You will also be asked for a PIN number which for Telford Practices is 189195.

Please note that while Capita offer a document translation service, this is NOT funded by NHS England.

British Sign Language (BSL) can be obtained either by Capita or DeafLinks.

Any invoices should continue to be sent to:
NHS England, X24 Payables K005, Phoenix House, Topcliffe Lane, Wakefield, WF3 1WE
If you encounter any problems with this service, then please contact NHS England at

Nursing, midwifery and care staff should lead change, says England's chief nursing officer

The Chief Nursing Officer for England, Professor Jane Cummings, has launched a new framework encouraging all nursing, midwifery and care staff to get in the driving seat and help transform the health and care sector.
Professor Cummings says that these three groups of highly skilled compassionate professionals represent the largest group of health and care staff, and should play a key role in building a more effective and sustainable NHS and care system.

Read more here


Workshop for practice nurses on enhancing primary care management of osteoarthritis in Shropshire and Telford & Wrekin

The main purpose of this free, short course is to give practice nurses the confidence to implement the NICE guidelines on core treatments for Osteoarthritis (OA), including:
  • Understanding the clinical basis for diagnosing OA, with an awareness of other conditions and "red flags"
  • Exploring health beliefs and impact of OA on a patient's life
  • Giving patients a clear diagnosis and explanation of OA
  • Giving positive messages about natural history and treatment options
  • Advising on pain relief, exercise and weight management and providing good written information and other resources
  • Supporting self-management through goal-setting and review
  • Use of simulated patients through the 2 day training programme
Click here to view full details of the course.


Ensuring volunteer programmes are professional, innovative and make an impact by achieving the Investing in Volunteers standard

Encouraging volunteering is an aspiration of the Five Year Forward View and is a key enabler for achieving the vision for people and community centred health and care. Effective and strategic volunteer management is critical to realising this.

NHS England and NCVO invite you to a free event on strategic volunteer management and Investing in Volunteers (IiV), the UK quality standard for good practice in volunteer management. 

Read more here


Telford and Wrekin Safeguarding Children Board Training

As you are aware the way that you book face to face safeguarding training  has changed and is now booked through Ollie, our online learning interactive environment.  
The attached briefing note explains more about this and asks that those who access our training or anticipate doing so in the future complete and return the Account Request Form.  

Please can you circulate it far and wide across your organisations in order to inform as many people as possible.
Contact Emma Boddison, Support Services Officer, Safeguarding Children Board via 01952 385651 or with any queries.


Coventry Safeguarding Children Board: briefing on breast ironing

Click here to read a briefing note from the Coventry Safeguarding Children Board on breast ironing.


Information to aid the early diagnosis of Histiocytic diseases

In partnership with the Big Lottery, Histiocytosis UK has produced a series of short videos on the Identification of symptoms leading to early diagnosis of Histiocytic diseases.

Because these diseases are so rare, and present in many different forms diagnosis is often delayed and misdiagnosis common, this means treatment is not started promptly and can lead to multi-system failure. Single and multi-system disease can cause death.
Langerhans Cell Histiocytosis: can occur at any age is usually a chronic disease and may cause severe disabilities due to brain damage. The prognosis depends on early detection, the extent of the disease and organs affected.
Haemophagocytic Lymphohistiocytosis: is an acute and life threating disease it may occur at any age. Diagnosis depends on the early detection of the infecting organism.  
Rarer Forms: there are other rarer forms  in which malignant histiocytosis occurs.
Early identification of symptoms, that may present as common in the first instance is critical, early detection and diagnosis is essential to minimise physical pain, emotional trauma, fear and loss.
Please view this important information at or request a DVD copy from or via telephone on 07850 740241.


Pharmacy Opening Times for the Bank Holiday Weekend

Please see the attached poster which has details of the locations and opening times of pharmacies that are going to be open for the up-coming Bank Holiday weekend, across Shropshire and Telford and Wrekin.

Please display in public-facing locations to remind people of where to go for help over the Bank Holidays.


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