Housing Matters: capacity building and housing & homelessness sector news.
From the Executive Director
Welcome to the first Housing Matters newsletter for Spring!

There's a lot to cover, but first and foremost: today is where we stop to ask our friends, colleagues, and family R U Okay?

It's such a simple thing to do, yet can have a huge impact on someone's life. I ask that today you connect with at least one person to let them know they're not alone - to simply ask them how they are and let them know you're there for them.

Injustice anywhere is a threat to justice everywhere" Martin Luther King

August ushered in Homelessness Week, which saw us acknowledge the injustice of many of our fellow Australians experiencing homelessness. Our team used this week to share the stories of front-line volunteers and staff who are making a difference to the lives of vulnerable Queenslanders. You can find their stories here

I was also honoured to be invited to Anglicare's Homelessness Week Breakfast in Cairns. I spoke on the importance of local housing and homelessness networks in identifying homelessness and how local solutions can make a difference. This was also a terrific opportunity to hear from some of the leading voices in housing and homelessness strategy and statistics, legal issues as well as chronic mental health.

More recently, I have been in Mt Isa where I had the pleasure meeting with service providers and hearing about the great work they do but also consulting on how Q Shelter could support our regional members. I met with Ngurri Ngurri Shelter, MICDA, Centrecare, Young People Ahead, Salvation Army, Serenity House, and Ozcare. I would like to make a special thanks to John Patullo from the Mt Isa Housing Service Centre for his warm welcome and enthusiasm in showing me his town.

As we enter Spring, Queensland Mental Health Awareness Week (9-15 October) and Anti-Poverty Week (16-22 October) are quickly approaching. Both of these weeks are perfect opportunities to get involved by organising an event and both websites have a terrific range of resources to help you do this. Q Shelter have a few events planned for these weeks, which we will report on in October - watch this space!

Q Shelter is also excited to support the next Lady Bowen Precinct Event at the Milne Street carpark on Friday 21 October. This event will see Q Shelter work with a number of organisations to offer breakfast and host a range of services as a 'one-stop-shop' for people living in boarding houses or sleeping rough across Spring Hill. 

You may also be aware that as part of the consultation activities for the Queensland Housing Strategy, the RTA asked the community to voice their thoughts on key issues relating to renting as part of the review of the Residential Tenancies and Rooming Accommodation Act 2008.

Tenants made up over half of the respondents, and they indicated that they were particularly interested in maintenance and repairs, notice periods at the end of a fixed term tenancy, and security of tenure. 

The RTA is now analysing the information collected during the engagement process and will continue to work with the sector to discuss options ahead of finalising a report by the end of the year.

Speaking of consultation, I want to thank all of the community housing providers who responded to our Program Surplus Funds Survey. We had a terrific response, which we are putting together to use in further work with the Department of Housing and Public Works.

Leone Crayden
Executive Director

The theme for Homelessness Week this year was ‘Homelessness Counts’

Q Shelter spent Homelessness Week meeting the frontline volunteers and staff who work with people experiencing homelessness. We have featured their stories and the work they do here
(L - R) Meet Craig, Amelia, and Ian - three local volunteers with Orange Sky Laundry - you can find their stories and many more at Q Shelter's Homelessness Counts - Housing Matters website.

NRSCH Update

The Queensland Office of the Registrar is now known as ‘Regulatory Services’. Mark Francis will continue in his role as the Queensland Registrar and providers or local governments will continue with their assigned Analyst.

New Providers Registered 
Congratulations to Charters Towers Warringnu Aboriginal and Torres Strait Islanders Corporation who gained registration under the NRSCH as a Tier 3 provider in August. 

This brings the total number of organisations on the national register in Qld to 51:
  • 38 x Tier 3 providers
  • 9 x Tier 2 providers
  • 4 x Tier 1 providers
(This figure does not include providers who are registered in other states eg NSW but who operate in Qld). 

For more information or support with NRSCH, please contact the Q Shelter team on (07) 3831 5900 or visit the Q Shelter website to find out more resources on NRSCH


News for Local Government Housing Providers:

Since our last newsletter there have also been two local governments added to the Queensland State-based register. Congratulations to Tablelands Regional Council and Cassowary Coast Regional Council for obtaining registration under the Queensland State Regulatory System for Community Housing (QRSCH). 

The following resources are provided to guide local governments though the requirements of the QSRSCH, and are now available on the QSRSCH website:
  • The Queensland State Regulatory Code sets out the performance outcomes and performance requirements that local governments must comply with in providing government funded community housing under the Housing Act 2003.
  • The QSRSCH Evidence Guidelines describes the performance indicators and evidence sources that will assist local governments in preparing their application for registration.  
  • The QSRSCH Notifications Guidelines are provided to assist local governments to understand which events or incidents may be considered a notifiable event, how and when to notify the Queensland Registrar and the type of information they need to include in their Notifications Policy.
We look forward to continuing to work with organisations on their Registration and Compliance this year. 

The Lady Musgrave Trust has partnered with Micah Projects to combat domestic violence and homelessness in young women

The Lady Musgrave Trust CEO, Karen Lyon Reid, said that the partnership will allow the Trust to expand their reach to provide accommodation and support services to more young women and their children who need the Trust’s help the most.
“Homelessness is an increasing national issue, with more than 100 women in Brisbane battling homelessness on any given night and domestic violence is a major cause of injury and homelessness to women.” - Karen Lyon Reid

CEO of Micah Projects, Karyn Walsh, believes housing is the solution to homelessness, coupled with the services for those in need, and has placed her support behind the collaboration.
“It is a win-win partnership for all concerned and will provide quality emergency accommodation and support for young women and their children when they are most vulnerable as we work towards a housing solution” - Karyn Walsh

The full media release can be found here

Mobile Support Services for young people in Logan, Gold Coast and Townsville Tender

As part of the Homelessness Program, the Department of Housing and Public Works has issued an Invitation to Offer with the objective of procuring a value-for-money and high quality Offeror to deliver new mobile support services for young people in the Local Government Areas of Logan, Gold Coast and Townsville to 30 June 2018.

Mobile support workers will use a specialised case management approach to engage with young people, including those who are sleeping rough, couch surfing or living at home. The support workers will work with the young people and their families, where appropriate, to resolve the issues that are putting them at risk of homelessness."

This tender closes 30 September 2016.

More information can be found here 


This fund aims to assist homeless people meet their basic needs in a way which reduces the impact of homelessness on the person or family.

Applications will close at 10am Friday 30 September 2016.

How to apply

To tender for this funding opportunity via QTenders, you must first register as a supplier. If you are a first-time QTenders user, you can read about how to register as a supplier (PDF, 440 KB).



Date: Thursday 13 October
Time: 9.00 am to 4.30pm
Venue: 111 George St, CBD

Member Tickets: $40 + GST

Non-Member Tickets: $60 + GST

This is an event tailored to senior managers and asset management staff to share good practice, learn about new products and innovations, and hear from Department of Housing and Public Works colleagues on asset management requirements and tools.

This six-monthly event is a terrific opportunity to network with other organisation and is open to all community housing providers. 
Register here


Delivered by: Residential Tenancies Authority

Date: Wednesday 12 October
Time: 9.00 am – 12 noon
Venue: Q Shelter

Cost: Free

An introduction to the Residential Tenancies and Rooming Accommodation Act 2008, and the role of the RTA, including: 
  • Overview of Queensland tenancy law
  • Key topics and bond management
  • Dispute resolution service and the tribunal
  • Update on online services, tenancy database changes and review of the Act
  • Q&A session
Register here
Q Shelter was out and about in the regions this month - our Network Development Officer, Paul MacKay, attended a number of Regional Network meetings across the state.
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Copyright © 2016 Queensland Shelter Inc

PO Box 214, Spring Hill, Qld, 4004.
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