Housing Matters: capacity building and housing & homelessness sector news.
Q Shelter is proud to support the Homelessness Australia and National Shelter national campaign to save federally funded homelessness services.

This campaign was launched to ensure the Federal Government commits to extending the National Partnership Agreement on Homelessness (NPAH) beyond 30 June 2017.

Homelessness Australia and National Shelter are asking services and other organisations across the country to sign onto this important campaign and take action to send the strongest possible message to the Federal Government that support for the most vulnerable members of our community is too important to lose.
For more information, please contact Daniel Scoullar, Save NPAH Campaign Coordinator, on 0402 596 297, or via email
Click here to find out how you can support this campaign
From the Executive Director
Welcome to the the November edition of our Housing Matters newsletter.

Last month I advised that Q Shelter is developing a new policy series to meet the needs of the housing and homelessness sector. Q Shelter’s approach to policy development will reflect the best practice of other industry peak bodies to ensure we engage with our members and stakeholders in directing and developing our policy direction, as well as respond to broader community trends and government priorities.

I am happy to report that we have recently published the first policy in this series - Managing Local Opposition, and can advise that our next issue will cover Tenant Participation.

You can find these policies as they are released on our website.

I was also delighted to moderate a panel discussion at a breakfast to hosted by Q Shelter and  Brisbane Development Association. We held this breakfast to highlight residential development opportunities for housing people with a disability - especially given that the NDIS is currently rolling out across Queensland.

This was a terrific event, which saw 140 representatives from the residential development, financial, architectural, community housing, disability and community services sectors attending. I'd like to thank our expert speakers Tracy Barrell OAM, Andrea Galloway (CEO of Evolve Housing) and Harry Carrick (Director - Tara Consulting and Multicap) for taking the time to share their knowledge and experience.

(left to right) Tracy Barrell OAM, Andrea Galloway, Harry Carrick, Brendan Christou (President BDA) and Leone Crayden

If you would like to be a part of  future NDIS events, forums, and working groups that Q Shelter will host next year, please let us know via email.

We are also less than a week away from our Q Shelter AGM and End of Year function! We are holding these events from 3.30pm on Tuesday 6 December at our office - we would love to see you there - find out more information and RSVP here.

This month has also seen a number of peak bodies and services campaign to save the National Partnership Agreement on Homelessness funding.

Q Shelter is proud to support this campaign and I encourage you to sign up to the campaign today.

Leone Crayden
Executive Director

Q Shelter would like to invite all Members to join us for our Annual General Meeting and Christmas Function!

Where: Q Shelter, 515 Wickham Terrace, Brisbane
When: 3.30pm Tuesday 6 December, 2016

There's still time to sign up to become a Member and and join us for this event.
Sign up to become a Q Shelter Member today!


Under 1 Roof has been offering learning and development events since 2010.

Under 1 Roof has been funded by the Department of Housing and Public Works to offer expanded learning and development opportunities in various regions in Queensland until June 2017.
Find out more about the range of U1R events and training opportunities here
Workshop in the Torres Strait Islands

Q Shelter provides low-cost specialist consultancy services designed specifically for the housing and homelessness assistance industry.

Our team has a wealth of experience across housing and homelessness, disability, and Aboriginal and Torres Strait Islander housing, and we can also tailor corporate management support for community services.

Recently Q Shelter delivered a four day workshop as part of this consultancy service for 16 housing staff from the Torres Strait Island Regional Council.
This workshop covered:
  • Department of Housing and Public Works funding obligations and Tenancy Management Policy Framework
  • RTRA legislation, services, website and forms
  • Abandonment and vacancy cases, succession of tenancy and debt management
  • Differences between tenancy law and council policy
  • Tenant and Community Engagement strategies
  • Self-Care – looking after yourself and others
  • How to complete General Tenancy Agreements,
  • How to calculate rents
  • How to manage difficult conversations
To find out how our experts can help your organisation, please contact Jane West on (07) 3831 5900 or email
Asset Management update

Following the Asset Management Forum held last month, the next meeting of the joint Department of Housing and Public Works (DHPW) / Sector Asset Management Working Group was held.

We were pleased to welcome representatives from some smaller providers who volunteered to participate at the Forum. Topics discussed included:
  • Annual Property Inspection tool and guidance – a DHPW resource to be made available to the community housing sector
  • Insurance on department owned/provider managed properties – Q Shelter is convening a separate discussion about this issue, more news to come on this.

Asset Management Plan Template and Guide

Q Shelter is also pleased to release a new resource for the Queensland community housing sector – an Asset Management Plan Template and accompanying guide. These resources can also be found on our website.
Q Shelter has been working in collaboration with the Department of Housing and Public Works to produce this resource, and would like to acknowledge their significant contribution, as well as the contribution of several community housing providers to the draft versions of these documents.
We are keen to receive feedback on these documents, and are happy to assist providers with reviewing draft Asset Management Plans.

Please contact Jane West for assistance.
Electronic Rent Calculator Tool

Q Shelter was invited to view the new Electronic Rent Calculator Tool (ERCT) being developed by the Department of Housing and Public Works.

The tool is in it’s final stages of testing, and we were pleased to be given the opportunity to provide some feedback on it, following input we received from many providers about the pressing need for an up to date ERCT in order to set rents correctly. 
Regional Representatives put heads together with Q Shelter

Q Shelter hosted a meeting this month of representatives from the Housing and Homelessness networks throughout the state.  The meeting was well attended; with passion for the issues of networks worn proudly on the sleeves of each of the representatives. 

The first half of the day was dedicated to providing Reps with the latest information on national and state campaigns that further the profile of homelessness and housing (including the campaign for funding security around NPAH). 

We were also delighted to welcome Jeremy Hill and Ellie McMillan from the Department of Housing and Public Works, who presented on the NDIS transition process and the interface with housing.

A copy of their presentation from the day can be found below:

The second half of the day gave the regional Reps the opportunity to discuss issues relevant to their regions, as well as the idea of producing a capability statement for the homelessness sector, and  the varying picture through different regions of the need for affordable and social housing. 

Those present also helped Q Shelter with planning the support that we will be giving to the networks over the next year.

For details on this meeting, please contact your network’s representative or contact Paul MacKay at
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Q Shelter
a  515 Wickham Terrace  Spring Hill  QLD  4000
p  PO Box 214  Spring Hill  QLD  4000
t   07 3831 5900 
f   07 3236 1396

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PO Box 214, Spring Hill, Qld, 4004.
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