Housing Matters: capacity building and housing & homelessness sector news.
From the Executive Director
July was a month of milestones for our sector.

The Q Shelter conference held in Cairns was a sell-out success which highlighted much of the tremendous work done by regional Queensland in the housing system.

It also strengthened the importance of collaboration and brought home how well collaboration occurs between all components of the housing continuum. The Minister gave community housing providers a message to innovate and to utilise creativity to grow their business and partner with private investors and financiers.

In response, Q Shelter has commenced a series of surveys to develop capability statement of our sector and ascertain what types of support you may need to grow your organisation. 

Over the weekend, the Queensland Government launched a new $2 million fund 'Dignity First' fund, which encourages new services to help meet the immediate day to day needs of the state’s homeless.

Minister de Brenni highlighted Orange Sky Laundry as a great model for innovation, and said the new fund will enable programs like this " expand their work, and help seed new projects that provide dignity to people who are homeless."

Applications for Dignity First funds will be open until 30 September with more information available  at

On a final point, I want to highlight a comprehensive online resource provided by the Department of Housing and Public Works.

'Queensland Housing Profiles' is an online resource designed to compare housing data between different geographic regions  This data includes breakdowns of public and community housing stock, numbers of individuals experiencing homelessness, data around housing affordability, as well as the number of people applying to be on the social housing register.

Check out the statistics in your region and how they shape up to the rest of the state at

Leone Crayden
Executive Director
Q Shelter Housing and Homelessness Conference Highlights
In this edition

In The News

Residential Tenancy Legislation Review

House Keys Report

VoteHome 2016 - Shelter TAS Update

QCOSS Energy Project

Crisis Help+ - an app to help people with mental illness


Social Housing for Remote Providers

2016-2017 Certificate IV in Social Housing program

Measuring Program Outcomes

Mental Health First Aid Training

Can you share your expertise?

Network News

Homelessness Week 2016 - Homelessness Counts
In The News

Residential Tenancy Legislation Review

The Residential Tenancies Authority is conducting a review of the Residential Tenancies and Rooming Accommodation Act 2008 (RTRAA) , as part of the Housing Strategy ‘Working Together’ consultation. This is a continuation of the work started in 2012 to review the Act.
Q Shelter has been invited to participate in a consultative group convened by the RTA to obtain stakeholder views for the review.
We are keen to represent the views of our members, and the community housing and homelessness sector, and have therefore invited a range of providers from across the sector to participate in a Q Shelter Working Group to feed into the consultation.
The review process will take place during August 2016.
If you would like to contribute your experience and ideas to this review process, you are very welcome to join the Working Group.

Please contact for more information and meeting dates.

House Keys: Workforce aggregate report released


The NSW Federation is pleased to announce the release of the aggregate report on the sector’s workforce using data submitted through House Keys: Workforce.
House Keys: Workforce is the new national workforce benchmarking system developed by the Federation in partnership with Q Shelter.  It will set industry standards and allows community housing providers to see how they compare with peers around Australia.  House Keys: Workforce has been developed to support community housing providers’ human resource strategies by making comparative data on salaries and key workforce metrics available.  Data was provided between August and September 2015 by 29 CHPs located in New South Wales, Queensland, Victoria, Australian Capital Territory and Tasmania. 
Headline data includes information on our workforce composition and diversity, employment conditions, salary increases and key metrics such as staff turnover.   House Keys: Workforce also contains information on salary levels across a wide range of community housing specific job families and information on board composition and remuneration.  The aggregate report can be downloaded here.  
The NSW Federation will start collecting data for  the 2015-16 financial year from September this year.

Vote Home Campaign - Update from Adrian Pisarski (National Shelter)

The Vote Home campaign attracted over 36,000 supporters across the various petitions.

The issue of negative gearing or tax reform and housing seems to have rated about number 5 in the overall petitions, and we had 2 of the 3 major parties discussing our issues and committing to halving homelessness. So we can count the campaign as effective.
We have demonstrated how the peak bodies can successfully work together on a campaign.

Energy Issues for Tenants - can you help?

We are looking for people with an interest in energy issues for tenants, and who would like to contribute to on a working group.

The Queensland Council of Social Services has recently been awarded grant funding from Energy Consumers Australia for a research project on Queensland renters in the energy market. This research project - a collaboration between QCOSS, Tenants Queensland and Q Shelter - will deliver a research report that details the current and emerging energy consumer issues for households living in both private and social rental housing. Tenant's access to energy efficiency and to future  technologies and market arrangements is a major focus of the report. The purpose is to provide evidence to improve the consideration given to tenants as a consumer cohort in national and state energy policy processes.

The project will run from May to November 2016 with key phases as follows:

Desktop research and consultation is now underway, with a final report and promotion of key findings expected by November

As part of the project, the project team would like to speak to Community Housing Providers to identify:
  • Issues for tenants
  • Issues for community housing providers - barriers and opportunities in making community housing more energy efficient
  • examples of initiatives, good practice, or ideas for consideration

Please let Jane West know if you are interested in being interviewed or participating in a focus group for this research on (07) 3831 5900 or via email 

App developed for clients, proves a boon for service providers!

An organisation in Stanthorpe (Community Development Services Incorporated) was successful in applying to Medicare Local for funding to develop an App for people with mental illness.  The App provides an electronic reference guide to services in the Darling Downs area.

Community Development Services had the help of App Developer: Demand Media to develop a ‘ghost’ of the App that was later populated with local service information.  The App data is maintained through back end access and provides an opportunity for services to change their information.

Di Mitchell from Community Development Services Inc. says that the App is reportedly utilised more by workers than clients.  Ms Mitchell says that service workers find the ‘one stop’ App easy to use and places information about local and national services at the fingertips of workers.

“The App is currently underutilised” says Ms Mitchell, “for instance it has the capacity to use Push Notifications which send out info on temporary/enhanced service provision (like what may be needed during a disaster or major weather event)”.

Considerable resources and energy were put into the development of the App.  However, now developed, the ‘ghost’ of the App can be utilised by another localised network wanting to produce a similar resource at a much reduced cost.
Contact Paul MacKay for further information about the App and how it might be utilised by your local network on (07) 3831 5900 or via email -

Tuesday 2 August – Wednesday 3 August, Mount Isa | Cost: $285 +GST

This 2 day professional development workshop is for housing/tenancy workers in social housing organisations.

Effectively managing and maintaining tenancies and properties are important for the welfare of tenants and the viability of your organisation, as well as ensuring legal and funding compliance.

This workshop will cover:

  • Signing and honouring tenancy agreements
  • Ensuring compliance with the Residential Tenancy & Rooming Accommodation Act 2008
  • Managing rental processes, including managing arrears
  • Supporting tenants to sustain their tenancies
  • Ensuring the effective day to day maintenance of your properties
  • Terminating the tenancy smoothly
Click Here For More Information

2016-2017 Certificate IV in Social Housing program

Following on from the successful program conducted over the last 12 months, Margaret Ponting Consulting is offering the 2016-2017 Certificate IV in Social Housing program starting on 23 August 2016 in partnership with TAFE Queensland East Coast.

You can download the application form here

Alternatively, you can get in touch with Margaret Ponting - 

PH:  0429471753  Fax:  (07) 3345 7312

Email:    Web:

Measuring Program Outcomes

Mental Health First Aid Training

Can You Share Your Expertise?

Q Shelter is looking for partners who are interested in working with us to develop training and good practice resources for the housing and homelessness sector. If your organisation is interested please contact Jane West:
Network News

Homelessness Week 2016 - Homelessness Counts

Q Shelter is proud to promote some of the terrific events  taking place across Queensland for Homelessness Week 2016 (1 August - 7 August)
Follow Q Shelter on Facebook & Twitter for the most up-to-date news

Follow us on Facebook & Twitter to keep informed on community sector news and events. 
Copyright © 2016 Queensland Shelter Inc

PO Box 214, Spring Hill, Qld, 4004.
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