Housing Matters: capacity building and housing & homelessness sector news.
Edition 8 - July 2015

   This edition includes...

See our Special Budget Update in our Latest News

From the CEO

Welcome to the July edition of Housing Matters 

You may have heard that recruitment is underway for an Executive Director to lead Q Shelter.  Applications are just closing so if you are interested enquire immediately to

Towards the end of this month Fiona Caniglia will be leaving her business development role at Q Shelter.   Although she will be missed terribly, fortunately she will still be available to undertake assignments for us.

We announced in our previous edition of Housing Matters that we have developed a partnership with the NSW Federation to deliver the House Keys program - a tool for generating the data the industry wants about its own performance in order to make sensible business decisions. We are delighted that 13 Queensland organisations have already signed up for House Keys. Look on our website for how your organisation can be involved.

Along with leaders from housing providers, homelessness support organisations and peak bodies, I attended the Industry Development and Engagement Project (IDEP) - Reference Group meeting on 25 June.  Market Development and Programs from within Department of Housing and Public Works have established this reference group with the following role:
To provide:
  • a forum for external stakeholders to participate in the implementation of the mechanisms and initiatives described in the Industry Development and Engagement Project and
  • strategic level advice to the Department of Housing and Public Works (the department) to ensure the successful delivery of project initiatives.
The reference group will also be used as a focus group for a variety of consultation activities as part of the Industry Development and Engagement Project.  

At this first meeting, the Terms of Reference were reviewed and an overview of the IDEP’s stages was presented.  A number of questions were raised and discussed about the role of the group and about the activities in the Project.  Some of the outcomes agreed were that:
  • the Reference Group would meet monthly until September, and then bi-monthly
  • Strategy and Policy from the Department will present at the next meeting regarding progress of the housing strategy
  • members of the reference group can provide feedback regarding Phase 1 initiatives and the action plan to IDEP
  • a Vision Workshop will be held with attendees from across all areas of human services to obtain a clear vision across industry.
Many attendees commented that they were pleased to have the opportunity to engage with the Department again.

On 8 July, I attended the function - CHPs for QLD presents: Direction of Queensland's Housing Services – at which senior officers from the Department’s Market Development and Programs updated us on their plans and achievements so far. Look out for a full report on this in the CHPs for Queensland newsletter and on their website.

Some important information about NRSCH is included later in this Newsletter along with a State budget summary and our regular features.

Remember, call us on 07 38315900 if you think we may be able to assist you.

Black Card

Q Shelter is pleased to promote this opportunity for housing and homelessness services to understand what BlackCard training is all about and how it might be applied in their working relationships with Aboriginal people.

This is a great opportunity to explore more deeply the meaning of culture, the impact of history and ways our services can achieve "Cultural Capability" when working with Aboriginal people.
BlackCard's educational workshops are informed and guided by Aboriginal Terms of Reference which jinclude: Law, philosophy, ethics, governance, and are based on all the knowledge that Aboriginal people have accumulated, developed and have practiced over tens of thousands of years.
The workshops are most helpful to people who wish to work with Aboriginal people in a more meaningful way, by increasing their knowledge and understanding of Aboriginal Culture, history and issues.
The following opportunity exists for community housing providers, homelessness services and other related sectors to attend an Introduction to the BlackCard.  These events will take place as follows:
Date:  Tuesday 28 July 2015 – Brisbane (Kuril Daghun Indigenous Knowledge Centre at the State Library)
Time:  10.00 am - 2.00 pm
Cost:   $350 (+ GST)
Who:   BlackCard
Format: Training
RSVP: Register at this link.
Find out more about the BlackCard here.

Spotlight on Q Shelter Conference Resources: Strategic Asset Management
The February 2015 Working Together Conference included a presentation on strategic asset management,  which is such an important element in successfully maintaining a property portfolio and leveraging it towards growth and development.
The session was addressed by
  • Brett McCaulliffe - Director MPS
  • Peter Richards - Deicke Richards
  • Chris Smith - Department of Housing and Public Works.
You can access the presentation materials here.
Tools and resources: Inclusive community organisations
Check out this resource which helps organisations of any size to adopt a more detailed approach to inclusion.  This kit includes various modules as well as an organisational self-assessment tool regarding diversity and inclusion.  This resource has been developed by the Ontario Health Communities Coalition and reflects the considerable social and cultural diversity in that region.  You can access the tool kit here and the module with the organisational self-assessment tool is available here.
Keep up-to-date with the latest happenings in the housing and homelessness sector.

Please feel free to email us at or call on 3831 5900 to ensure the latest news from your organisation is included!

Q Shelter State Budget Update - Housing and Homelessness

The following three sections are part of a broader Q Shelter State budget update available here.

Innovation through Social Benefit Bonds
The Budget includes provision for three pilot projects through Social Benefit Bonds.  This is in recognition that support for innovation is needed to provide creative, effective and cost-efficient solutions to complex social problems. Social Benefit Bonds aim to achieve partnerships between private investors and service providers. These Bonds will examine ways to partner with service providers and the private sector in areas of re-offending, homelessness and Indigenous disadvantage.  Social Benefit Bonds will source funds from private investors and provide a return on that investment when agreed social outcomes are achieved. Social Benefit Bonds are used in various jurisdictions to encourage innovation and a partnerships approach to challenging social issues. Q Shelter will stay abreast of this approach to innovation and explore ways in which housing solutions might benefit from this approach. There is more information about how Social Benefit Bonds (sometimes called Social Impact Bonds) actually work at this link.
Inter-sectoral links towards business development and industry strength
More broadly the budget includes enhanced provisions in areas such as family support, disability and the introduction of the NDIS, and domestic violence.  The budget also acknowledges the expected growth in health and social services leading to an expanded workforce. In the Communities Portfolio there is recognition of the need for industry and workforce development in the community services industry, while the Housing Portfolio also flags industry development support.  Looking for synergy and efficiencies in cross-sectoral workforce and industry development opportunities will be critical in achieving a fully integrated approach to issues like homelessness and housing stress.  Q Shelter has an important role alongside the Department of Housing and Public Works in delivering business and industry development opportunities.  There may be opportunities to work across portfolios to ensure that business development, workforce development and industry strength is synergised wherever possible, delivering more services and products in a cost effective way.
Importantly the budget announces a review into housing policies to assess and ensure fairness.  The Housing and Public Works portfolio includes provision for the development of a five-year Indigenous Housing Strategy.  The budget also refers to the State-wide regional engagement and planning process which is already underway and that these plans will be an important basis for forward planning and finding local solutions to local issues.  The Queensland Government is also developing a Housing Strategy which will guide the overall approach to housing and homelessness solutions and this will be an important opportunity for the housing and homelessness sector to engage in discussions about issues, needs and more importantly solutions.  This will put the spotlight on strong, effective regional networks and structures which are part of continuously addressing need through partnerships, creativity and innovation.
The Budget indicates a continued focus on achieving exits from social housing into the private rental market.  There are measures to continue support for home ownership in Indigenous communities and reference to growing and renewing the social housing portfolio through a partnerships approach.  The transfer of social housing in Logan will continue and will no doubt be a strong basis for learning for the future.  Q Shelter will work to explore opportunities for growth and renewal in a way that supports community housing providers’ business development and ultimately improves responses to housing need. 
The Budget heralds investment of $312.6 million for housing initiatives including $183.6 million in capital works across the State.  The capital works program will see construction commence on 274 rental units, construction completed on 258 units and the purchase of 32 rental units.
The State Government continues its investment in specialist homelessness services as well which play such an important role in relationship to housing provision.  The Budget for Disability Services includes almost $25million for a range of initiatives that will provide housing accommodation options for people living with a disability across the State.  This includes $9 million to build or upgrade accommodation for people with an intellectual or cognitive disability and challenging behaviours, $6.6 million to continue an innovation trial aimed at assisting elderly parent carers to organise accommodation for an adult child who has a disability, $6million to build or purchase supported accommodation for people with a disability living in inappropriate settings and $3.1 million for supported accommodation in Cairns, Townsville, Wynnum and Banyo.
An integrated suite of measures spanning the economy, health, housing, disability services and communities are all important in addressing the needs of homeless people and social housing tenants.  The challenge for service providers is to work collaboratively to harness these different opportunities at the front line.  Q Shelter will continue to offer products and services intended to achieve improvements in quality and client outcomes.  Q Shelter will also continue to work to synergise business development opportunities for housing and homelessness sectors. 
For more information about available products and services please call 3831 5900
For more information about the Budget
Q Shelter's complete budget update is on our website.
For more information about the Queensland State Budget follow this link.
For specific information on each service delivery area follow this link.
For a regional breakdown of key expenditure items follow these links:
·         Brisbane region
·         Darling Downs region
·         Far North Queensland region
·         Fitzroy region
·         Gold Coast and Logan region
·         Ipswich region
·         Mackay region
·         Outback region
·         Sunshine Coast and Moreton Bay region
·         Townsville region
·         Wide Bay region.

Date Claimer

Q Shelter, in conjunction with the RTA, presents
1 day workshop on Tenancy Law and Tenancy Sustainment

Q Shelter are offering an exciting opportunity to come together to learn about tenancy law, and share best practice with experts and colleagues on sustaining tenancies in community housing. This follows successful events in other parts of the State.

“awesome”…“very informative”…“really appreciated the interactive nature of the workshop” *

This was some of the very positive feedback for a Brisbane workshop held in March this year.

A series of regional workshops will be offered this year in Mackay and Rockhamptons. They will consist of two sessions:

Session 1: Tenancy law 
This session will be presented by Lynn Smith or Allen Munch, Senior Community Outreach Officers of the Residential Tenancies Authority. Topics to be covered include:
  • overview of Queensland tenancy law
  • key topics and bond management
  • dispute resolution service and the tribunal
To round this off, participants will be given an opportunity to participate in a Q & A session.

This will be followed by a networking lunch.

Session: Tenancy sustainment 
Fiona Caniglia from Q Shelter will facilitate this interactive session, aimed at exploring ways to manage difficult tenancies and resolve issues, while at the same time sustaining the person's tenancy. The session will include:
  • introduction of key tenancy sustainment concepts and practices
  • a case-study process to develop skills in analysing tenancy situations and developing solutions.

Who should participate?
The workshop sessions are designed for staff who provide tenancy management to tenants in community housing.

  • Full day including lunch: $30
  • RTA session only: $10
  • Q Shelter session only: $10


Date:   16 September 2015
Time:   8:45 am to 4:00 pm
Venue: TBC

Date:   17 September 2015
Time:   9.00 am to 4.15 pm
Venue: TBC

Registrations open for both venues on Monday 26 July, 2015 and close Friday 5 September, 2015. Watch our website for further details.

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Jamie Muchall
Business Development Manager - Horizon Housing

Describe your role in one sentence
I work with a driven and talented team to guide Horizon’s future, engage with stakeholders and plan and develop new projects to provide the best outcomes we can for tenants.

How do you want to see the sector change in the next five years?
I want to see a much larger sector. We’re all innovative, client-driven, and efficient. The sector should be the primary managers of social housing – it might not be policy anymore, but it would be great to see providers managing 90% of social housing.

Sometimes people think that I…
Talk over people – it’s enthusiasm, not disrespect, I promise!

What makes you smile?
When someone on my team is already two steps ahead of me.

What keeps you awake at night?
 Figuring out how to let people buy affordable housing that’s actually affordable. Not $300,000 - $100,000.

I do what I do because...
I get to help people, work with so many great people in a great company, and get paid to do it. It’s pretty awesome.
Let's get to know each other. Our 'Have you met...' section features a professional from the housing & homelessness sector, including Q Shelter staff!

If you would like to introduce yourself to the sector or nominate someone for our Have you met... section, please email us at or call on 3831 5900.

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PO Box 214, Spring Hill, Qld, 4004.
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