Housing Matters: capacity building and housing & homelessness sector news.
Edition 1 - December 2014

Welcome! the first edition of our new Housing Matters newsletter! This monthly publication aims to help build the capacity and development of a robust community housing & homelessness sector in Queensland.

Filled with information on capacity building programs, as well as housing & homelessness news, this free resource is a must for organisations operating in the community sector in Queensland.

We have so far received a great response rate to our sign-up campaign for this new newsletter and we are proud to announce the winner of our new sign-up draw is...

Cathy Johns from Ipswich Women's Shelter! Cathy is the recipient of a one day pass to the Q Shelter Working Together Conference (Brisbane) held on 19th February valued at $550! Congratulations Cathy!

We would like to hear your feedback and suggestions about the newsletter via email or phone 3831 5900.


   This edition includes...

   But first...

Housing Matters will provide a list of current opportunities provided by Q Shelter and our partners as well as preview of future programs.
NRSCH applications and registration progress

There are now 14 providers registered under the NRSCH in Queensland. Around 70 providers have their applications lodged with the Office of the Registrar, and other non-government providers are still to lodge their applications.

The registration process for local government providers is also under way. Of the 49 councils invited to register, approximately 18 are currently in the process of making an application.

Q Shelter is providing support to organisations lodging their applications, and also those who are now responding to feedback from their analyst. Please email or phone us if your organisation would like any assistance with this.

Contact Jane – or
Clare  - or
phone us on 3831 5900. 

Leadership Circle
Professional Development Program

Leadership Circles are cost effective, challenging and confidential peer to peer gatherings where participants learn from each other about the achievement of organisational goals and the balance between organisational goals and personal goals.

Q Shelter has subsidised this initial 10 month program by 37.5%, discounting from $4,000 down to $2,500 per participant (plus GST).

With only 15 positions available and filling fast, secure your place today or come and join us for a free “Show & Tell” meeting where you will hear from previous participants:

Free pre-engagement meeting
Tuesday, 9 December 2014
5:30pm – 7:30pm
Q Shelter, 151 Wickham Tce, Spring Hill
RSVP: Esther Dabinett 3831 5900 or by COB Friday, 5 December 2014.

Get more information
Working Together Conference

Early bird tickets available until 5 December 2014

The event will gather community housing providers, homelessness services and associated sectors with a focus on innovation, sustainability and partnerships.

Sessions & Workshops include:
  • Growth opportunities through public housing transfers: what and how.
  • Integrated service delivery: a better deal for clients.
  • Regional housing plans.
  • Successful mergers: case studies and a legal perspective.
  • Growth opportunities for community housing providers: a real estate business case study.
  • Women leaders in community housing: vision, valour and nurturing the next generation.
  • Strategic asset management: good practice, tools and a sustainable future.
  • Public-private partnerships: the Gladstone LNG Industry Housing Program.
  • Community development, engagement and tenant wellbeing: case studies from the front line building relationships among tenants and between community housing providers and the broader community.
Get more information
Housing & Support Forum:
Innovation, ideas and models responding to the needs of people living with a disability.

17 December 2014
9.30am - 2.00pm
At Q Shelter (Diamantina House)
515 Wickham Terrace, Spring Hill Qld 4000

The provision of community housing in Queensland is undergoing significant change including the implementation of a National Regulatory System for Community Housing as well as planned transfers of public housing, all in the context of the National Disability Insurance Scheme emerging for implementation from 2016 onwards.

This session will examine the broader context of housing provision and engage participants in leading practice models that integrate design, housing provision, support and community development as essential ingredients for ensuring wellbeing and sustainable housing solutions.

This session will explore how leading practice might best be supported and promoted across sectors to achieve better housing outcomes for people living with a disability.
Register here
What you want!

Help us plan our services for your Chance to win Q Shelter Conference tickets.

Tell us about your experience of our products and services this year and also what products and services you would like to see offered to the sector in 2015.

This will involve asking a number of questions by telephone which we expect to last about 20 minutes. Our Project Manager, Clare Robins will be contacting organisations inviting them to take part or alternatively she can be contacted to make an appointment.

We welcome your views which will directly influence our sector capacity building plans for next year and ask that you assist us. We will also be asking the homelessness providers and local Councils for their views.

Some high level feedback will be shared with the sector, the Office of the Registrar and the Department of Housing and Public Works but will be non-identifiable

Don’t miss your opportunity to help us build the capacity of the sector here in Queensland by making sure we deliver what you need.
Get more information
CHPs for QLD Membership

CHPs for QLD is a not-for-profit, member-run organisation that brings together community housing providers across the state of Queensland.

The organisation offers providers the opportunity to connect to others in their region and across the state, and get involved in creating a strong voice and a clear vision for the future of community housing in Queensland. 

CHPs for QLD is a valuable resource for all community housing organisations, and participation is also encouraged from homelessness providers, industry professionals and other organisations that support the goals of the community housing sector.
The landscape is changing for community housing providers… a CHPs for QLD membership provides your organisation with access to a wide range of resources and services to help you stay on top of what’s happening in the sector, including opportunities to network and share best practice, the chance to give feedback on issues affecting your services, and access to member-only discussion forums, documents and exclusive events.
It’s free to join CHPs for QLD for a limited time only – so join today!
Get more information
Pro Bono Australia Executive Webinars

Workplace wellbeing: How to improve individual wellbeing and organisational performance.
11th Dec 2014 at 14:00
60 minutes

The benefits of workplace wellbeing are significant and far-reaching – for employees themselves, and for organisational performance. An environment where employees are given the support and resources to flourish is critical to strengthen workplace culture, while broadening the impact of organisational work.

In this session, Kirsty Burke, General Manager of the Young and Well CRC will cover how to: 

  • Create valuable ways of working, through flexible, mindful and supportive workplaces
  • Provide opportunities for team-building, personal and professional growth.
  • Ensure wellbeing is lived by all team members by facilitating innovative engagement in day-to-day work.
Get more information
Keep up-to-date with the latest happenings in the housing & homelessness sector.

Please feel free to email us at or call on 3831 5900 to ensure the latest news from your organisation is included!
Horizon Housing wins Logan Urban Design Award for Tallowwood on North

Horizon Housing, Queensland’s largest affordable housing provider, has won the Logan Urban Design Award in Architecture for its Tallowwood on North Development, proving affordable housing can be both affordable and stylish.
Youthcare Hervey Bay merges with Regional Housing Limited

Through cooperation and a shared set of values, a stronger, united community organisation dedicated to addressing housing and homelessness issues in our communities has been formed.
Innovative Disability Housing one step closer         Image:

North Brisbane people with a disability who have ageing parents will have access to an innovative housing solution, which will give them more support to live the life they choose in their community.

Housing and Public Works Minister Tim Mander and Disability Services Minister Tracy Davis turned the first sod on the Albany Creek Road project, which is part of the Newman LNP Government’s Elderly Parent Carer Innovation Trial.

Follow Q Shelter on Facebook & Twitter for the most up-to-date news

Follow us on Facebook & Twitter to keep informed on community sector news and events. 
Staffing news
We welcome on board Jon Eastgate (below), who has a wealth of experience in community housing and has worked as a consultant in the sector for many years. Jon will be working with Q Shelter on a part time basis through to the end of the year.

We would like to take is opportunity to introduce our entire service provider team:
John Lysaught
John joined the team as Director in May 2014. John brings with him a wealth of knowledge in community services, disability open employment, marketing, finance, and strategic development. This has been gained through over 20 years in various parts of the community sector with the last 15 in executive roles.
Jane West
Business Development Manager
Jane and Fiona lead the Capacity Development Team’s work to develop and roll out products and services for the community housing sector.  Jane comes to this role with extensive experience of the social housing sector and urban regeneration in the UK. Since coming to Australia, she has worked in government and community housing organisations in a number of policy and project management roles.
Clare Robins
Project Manager
A motivated project manager and leader with over 12 years’ experience in various leadership roles in diverse not-for-profit organisations. Clare’s contribution to the sector within Queensland is strengthened by her knowledge and expertise from the UK social housing sector. Clare has worked for both traditional community-based housing organisations as well as successfully driving change and improvement agendas in various stock transfer organisations.
Jon Eastgate
Jon started working in human services in 1983, in hands-on jobs in child protection and homelessness; moving on to advocacy, community development and policy roles with the Queensland Council of Social Service and Brisbane City Council. Jon has worked on projects involving social planning, network development, community facility planning and provision, and strategic planning. Jon’s role on the board of a community housing provider keeps him in touch with hands-on implementation as well as policy and planning.
Fiona Caniglia
Business Development Manager
Fiona has experience in housing and homelessness sectors, community capacity building and community planning.  Fiona has worked in government and non-government agencies and as a contractor. She also has a training and education background in fields such as community development, community engagement and governance.

Last month, Q Shelter bid farewell to 
Maria Model, who has returned to working in the mental health sector. 
Our Leader in the Sector segment fosters the sharing of concepts and ideas amongst different organisations providing insight and discussion about important topics in the community sector.

If you would like to feature as the first Leader in the Sector contributor please contact us at or 3831 5900.

We are looking for 100-200 words on any topic that is relevant to the housing & homelessness sector in Queensland.
The not for profit industry has its own unique challenges and opportunities. The monthly management tip will provide a not for profit specific management topic.

If you know of any innovative projects and or programs, please feel free to contact us via email at or call 3831 5900.
FSG Australia's LINC project
With NDIS around the corner and everyone thinking about models for disability and supported housing our very first "Innovation Feature" is highlighting a successful project, LINC (Living in Natural Communities) developed by FSG Australia.

FSG Australia’s LINC accommodation project is an innovative, supported living model set in a city environment. It offers unique, individualised accommodation with access to an on-site support facility called ‘The Hub’. This hub is located in close proximity to the dwelling (apartment or house) and is where support functions are managed and coordinated by FSG Australia’s (FSGA) highly trained, professional staff.

The result is high quality, flexible support  with the choice of an urban-networked lifestyle at an affordable price. A basic right that FSGA strives to ensure everyone in their community can experience.

FSG Australia noted they often hear people ask ‘who will be there to support me/my son/daughter when I need some assistance? Will I be able to have someone to talk to during the day when I need to talk with someone? What happens at night?’
The Hub model can address all of these questions and features the following options for residents:
•    Personal care;
•    Support & coordination services;
•    Independent living with peace of mind that support closely available;
•    Options for family and friends to visit & stay if desired;
•    24 hour emergency support;
•    Lifestyle planning services;
•    Individualised therapies;
•    Community connectivity;
•    Social opportunities;
•    Access to FSGA’s extensive services, networks and more.
The model also allows for family and friends of residents to stay overnight and in some cases, they may also have the option to buy or rent a unit in the same complex to be nearer to their loved ones.
FSGA has over 35 years experience in working with the community and understands that the concept of independent living for individuals and their families can seem like a dream.

This model is the culmination of FSGA’s extensive research and development of a modern NDIS support structure that balances all aspects of life for the people we walk alongside
For more information on FSG Australia’s Hub accommodation models please phone (07) 5564 0655 or email
Download FSG Australia's Annual Report here
A benefit to both organisations and individuals, our New Horizons segment lists vacant positions available in the housing & homelessness sector throughout Queensland with a particular focus on board/committee member positions segment.

Please feel free to contact Q Shelter at or 3831 5900 to access free advertising for your vacant positions in Housing Matters.
Let's get to know each other. Our 'Have you met...' section will feature a professional from the housing & homelessness sector, including Q Shelter staff!

If you would like to introduce yourself to the sector or nominate someone for our Have you met... section, please email us at or call on 3831 5900.

John Lysaught
Q Shelter
Describe your role in one sentence: 
To support the Q Shelter team in helping to build a strong community housing and homelessness sector.
How do you want to see the sector change in the next five years?
Stronger and more sustainable and be recognised for the great work it does.

Sometimes people think that I…
am up to no good when I smile.
What makes you smile?
My family and the absurd.
What keeps you awake at night?
Thinking about what’s next.
I do what I do because...
I believe that to live a full life people need to have something to do, someone to love, something to look forward to, and just as importantly… somewhere to live!
Copyright © 2014 Queensland Shelter Inc

PO Box 214, Spring Hill, Qld, 4004.
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