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In this edition of EagleTech's Newsletter you will find a variety of helpful tips and services for improving your computing experience.


EagleTech Computer Service Newsletter

Computing Insights for February 2017
 

EagleTech Computer Service!

Here are some topics we will be covering in this edition :

- Don't say "Yes"
- Windows 10 Activation Issue
- Windows Live Mail ends support
- Internet running slow?

- Previous Newsletters

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Don't Say "Yes":

Don't answer calls on your phone that you don't recognize the phone numbers for. It could result in a large charge to your phone bill if you do. 

The idea of this phone scam is aimed at getting people who answer the call to say the word "yes." 

It may not seem like a big deal at the time, but it's what the criminals can do later with that recording that's dangerous to you, your information and your identity.

Once they have a recording on file of your voice saying "yes," scammers can then use it to authorize unwanted charges on bills, credit cards and more.

"You say 'yes,' it gets recorded and they say that you have agreed to something," Susan Grant, director of consumer protection for the Consumer Federation of America, told CBS News. 

The caller may also ask you to press a button to be placed on the "do not call" registry, which is just a way for the crooks to find out if the number they called is active. They will then sell that active phone number listing to other scammers and you will end with many more unwanted advertising calls. If you haven't registered your home and cell phone to the government's "DoNotCall" service here is the site you would go to to do that: 

https://www.donotcall.gov/register/reg.aspx


It won't stop the criminal calls you might get, but it will stop the legitimate advertisers.

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Windows 10 Activation Issue:

In some, but not all cases, when Windows 10 upgrades from version 1511 to version 1607 Windows 10 loses its activation certificate and will popup with a message telling you that your Windows 10 is not Activated.

Don't panic...it is a very quick and easy fix. Just give me a call and I will remote in to your Computer and run a tool that will activate Windows 10 again.

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Windows Live Mail ends support:

For many years Microsoft supported the Windows Live Mail email program, but they have decided to end support for this program and it is causing problems for many people worldwide.

If you currently have an email address provided by Microsoft, whether it is outlook.com, or msn.com, or hotmail.com Windows Live Mail will cause you problems that cannot be solved within the program. You will need to begin to use a new email program.

If you are not using one of those email addresses you are still going to want to change to a different email program because Microsoft's lack of support for Windows Live Mail is starting to cause problems for other email addresses than just those provided by Microsoft.

If you are planning on transitioning from Windows Live Mail to Outlook 2016 be aware that if we have to move your Contacts list from Windows Live Mail into Outlook 2016 it generally is not bringing in all the contact information you had in each of your contacts in Windows Live Mail. It will bring in some of the contact information, just not all of it.

As for alternatives to Windows Live Mail...probably the best free one, and the one that seems to do the best for bringing in your contacts, is the email program created by the Mozilla corporation by the name of Thunderbird Mail. If you need assistance with setting this up I'm happy to help.

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Internet running slow?

If you find your web browser is running terribly slow this is often caused by your Router having become congested
.

The way you resolve this is by unplugging the power cord from the back of your Router, waiting 30 seconds, and then plugging it back in. At the same time restart your computer. What this does is re-establish a fresh link to the Provider's administrative network and will often greatly improve your browsing performance.

If you have Comcast as your provider you may want to contact them and ask them if the Router model you have is their most current one because old Comcast routers use a technology Comcast no longer supports well. You may need a new Router.

It is also a good idea for you to contact your Internet Provider and ask them how many MBPS (megabits per second) you should be getting from your service. If it is less than 7mbps then you would do well to ask them if they have a faster service available to at least bring you to 12mbps. If they have it available in your area they will likely charge you about $10 more per month but the performance enhancement will possibly make it worth it to you.
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Previous Newsletters:


I highly recommend you visit our web link to our Previous Monthly Newsletters. If you are new to our Newsletters you have missed many helpful computing insights. Perhaps the most important ones for you to consider are those that deal with the many Email and Web Browser scams that are affecting people. It will almost surely save you hundreds of dollars and hours of frustration.

Here is the link to those Newsletters: Past Newsletters

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Best of success to you in all your computing!

I’m here to assist you when you need it.  As just a reminder... my onsite residential fee is $45 per hour and for the commercial setting it is $55 per hour and will continue through the month of March. For those times when working remotely with your computer over the Internet is a good option then the cost savings to you are substantial since I only need to charge on a "15 minute" increment instead of the full hour fee for an onsite visit. This means just $12 per 15 minutes. Once again...for any clients you send my way, who use my services for an hour or more, I'd be happy to credit you with $12 of free computer service at your next call.  Do let me know if you send folks my way and I'll keep notes on that as a credit for my next visit to you, and don't feel embarrassed to remind me you would like that credit when I visit.

 
 
Thanks so much!
 
Your Computer Technician
Tom Sparks
503-577-4201

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