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In this edition of EagleTech's Newsletter you will find a variety of helpful tips and services for improving your computing experience.


EagleTech Computer Service Newsletter

Computing Insights for July 2014

Greetings from EagleTech Computer Service!

Here are some topics we will be covering in this edition :


- Watch Out for the Fake Bank Login Reset
- Another iDrive value
- A flood of Junkware
- Microsoft Security Essentials and Windows XP


I know all of us are hearing of more and more instances of serious cyber attacks on personal computers, businesses, and governments, and all of it can be quite unsettling, but generally if we are simply aware and careful with everything we do with our computers and personal information we should be safe. I'm always looking out for you with the most up to date information, warnings, and helpful programs...

Thanks for being the great clients each of you are...!!!
 

Tom Sparks

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Watch out for the fake Bank Login Reset:

Many clients have reported they received a notice that claims to be from their bank, indicating that someone had unsuccessfully attempted to login in to their account and because of it now they need to reset their Bank's website password by clicking on a link.  DON'T DO IT!!! One of the biggest clues on any of these fake password reset emails is that they refer to you as "Dear Customer." If you were actually their customer they would refer to you by your last name. The fact that they haven't is a clear indicator that it is a scam.

Chances are if you click on any of the links they send you in this email you will end up with a virus. Worse yet, if you do enter your current password and then create a new password you will have given these criminals complete access to your Bank account because what they were most interested in was your current password.

If you have been drawn in by this scam you will want to immediately go to your Banking website and change your password, then keep a watchful eye on your account to see if anyone has attempted to move any of your funds out of your account.

If your Bank is truly concerned about such a serious issue on your login they will either call you directly or send you a personal letter referencing your name and your account number. If you don't receive one of these two approaches then you won't want to respond to any of these fake emails.

Another way to find out if there is actually a problem with your account is to go to your Bank's website and attempt to sign in. If you can sign in and you don't receive any warnings then you know two things: One - no criminal has yet successfully breached your account, because they would have changed your password and your real password wouldn't work, or Two - your bank will stop you with a warning that your account has been breached and that you need to contact your bank for further assistance. If neither of these happens then you can know for certain the email you received was not legitimate and your account is still safe. I recommend you still change your password just to be extra safe.
 
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Another iDrive Value:
 

You've heard me recommend iDrive cloud backup service before, but iDrive has recently brought out another valued service for each of their clients. It is called iDrive rewind. Because the Internet is rapidly becoming the playground of virus hackers and the file encryption variety of viruses are the very worst of the viruses you could get. These crypto viruses load on to your computer and then encrypt your personal files so that you can no longer open them up, even after the crypto virus has been removed. BUT, if you had backed up your files through iDrive onto their cloud servers you would be able to recover your files unencrypted. Why, because they take each of your files and save 30 versions of each file just incase such an thing takes place. At no additional cost they will make the last three versions available for restoration, which will precede the encrypting virus that attacked your computer even if your computer had backed up an encrypted version onto their cloud server. This means you never have to worry again that the crypto viruses will cause you to permanently lose all your personal files. This is quite a value as I'm sure you can imagine.

Sooo, once again, I suggest you give strong consideration to the iDrive backup service. You can purchase their service for just $37.12 per year at http://www.idrive.com/?p=eagletech_computer_service.
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A flood of Junkware:

I know most of you have experienced the frustration of being tricked by some program that loads on to your computer that you weren't aware you were getting with the result that you internet browser home page was changed, your browser search engine was changed, all kinds of pop-ups result, and the overall performance of your computer drops down to next to nothing.

The absolute best way to avoid getting all this junkware is to watch very carefully when you download anything from the web. If they are in league with other vendors they will offer you additional software downloads to the software you are asking for. If you don't watch very carefully and uncheck tiny boxes or decline these offers, you will end up with your browser's home page being changed, your browser's search engine being changed, and you may end up with other disturbing changes you don't want.

Another thing to watch out for very carefully has to do with windows that popup while you are visiting various websites. They may try to alert you that your flash player needs an update, or you need a new flash player to view their website, or you need some other update to be able to view what they are offering you. These you ALWAYS want to avoid. They will almost certainly install either malware or a virus.


I hope these little tips help you avoid unnecessary computing problems.

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Microsoft Security Essentials and Windows XP:

If you have previously had Microsoft Security Essentials on your computer and you are still using Microsoft Windows XP for your operating system you will be receiving errors from Essentials that it is no longer supported under Windows XP. If this is the case I'd be happy to come out and uninstall Essentials and install another free antivirus that will continue to work with XP. Just let me know if you need this service.
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Best of success to you in all your computing.
 
I’m here to assist you when you need it.  As just a reminder... my onsite residential fee is $40 per hour and for the commercial setting it is $50 per hour. For those times when working remotely with your computer over the Internet is a good option then the cost savings to you are substantial since I only need to charge on a "15 minute" increment instead of the full hour fee for an onsite visit. This means just $10 per 15 minutes and no billing until it reaches one hour. Once again...for any clients you send my way, who use my services for an hour or more, I'd be happy to credit you with $10 of free computer service at your next call.  Do let me know if you send folks my way and I'll keep notes on that as a credit for my next visit to you, and don't feel embarrassed to remind me you would like that credit when I visit.
 
 
Thanks so much!
 
Your Computer Technician
Tom Sparks
503-577-4201

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