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In this edition of EagleTech's Newsletter you will find a variety of helpful tips and services for improving your computing experience.


EagleTech Computer Service Newsletter

Computing Insights for July 2016
 

Greetings from EagleTech Computer Service!

Here are some topics we will be covering in this edition :

- Android Phones being hacked
- Web Scam Pop-ups
- Windows 10 Final Opportunity
- Windows 10 Refresh Options

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Android Phones being hacked:

Recently reports have surfaced of a Chinese hacker group by the name of YingMob. Their goal is to infect as many Android phones as possible and so far, world-wide, we are hearing they have infected over 10 million phones.

Sooo, what to do? My initial recommendation, and I've done this with my phone, is to install the free Avast antivirus app from the Google Play Store.

You definitely don't want the viruses they can put on your phone because they are capable of seizing usernames, passwords, email contacts, and popping up threatening scams to get you to call them or purchase bogus software. Please don't fall for it...

If you get one of these viruses we will probably have to reset your phone to original factory setup and in this process you would lose all personal settings, programs, pictures, and documents...not a pretty thing...


If you have any questions don't hesitate to give me a call.
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Web Scam Pop-ups:

Daily I receive distressed phone calls from clients who have opened an email, clicked on a web link, or just visited some web page and then a pop-up surprises them with a message that they have some kind of problem with their computer and they need to call an 800 or 900 phone number immediately to avoid losing all their data, or their computer is going to crash, or some other dire warning.

Without exception, 100% of the time, these are scams. You don't have the issues their pop-up says you do. If you call the number you will be talking to a crime ring in India who will want to come on to your computer remotely and then they will try to show you all the problems you have on your computer. It's all bogus. They create the illusion of problems that aren't really there just so as to scam you outof your hard earned $$$. Don't give them the chance, don't let them enter your computer, and tell them you know they are a criminal and that you are going to call the US Attorney General and give their phone number to his department as evidence of criminal activity. Then just hang up. They will likely leave you alone for awhile. However...another group will likely call you at some later time.

If you have experienced this kind of pop-up all you need to do is click your start icon on the lower left side of your taskbar at the bottom of your screen, choose the option to restart your computer, and when you come back to your desktop you will be just fine unless you revisit the same site you visited before.

These guys are stealing tens of millions of dollars from vulnerable computer users. It is a frustrating development and worldwide crime fighting organizations can't even begin to curb the flood of it on the Internet.

You might want to create a sticky note and place this on the edge of your computer screen because I can pretty well guarantee you that you are going to experience this scam at some point and it will rattle you, but if you have a short note reminding you that it is just a scam it might save you from becoming too emotionally distressed.

There is one program I'm recommending more and more these days, it is the Premium version of Malwarebytes. If I have worked with your computer in the past chances are I have installed the free version of Malwarebytes, but more and more I'm recommending my clients purchase the full premium version for $24.95/year. It is well worth the expense and will likely protect you from experiencing these scam pop-ups.

Here's a link to purchase this full program: https://store.malwarebytes.com/342/purl-consumer?x-source=website


Please call if you need any assistance setting this program up.
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Windows 10 Final Opportunity:

On July 29th Microsoft will no longer offer Windows10 upgrade free. After that date the cost will be $99.

I'm not saying I think you should upgrade to Windows 10, but if you have been thinking about doing it then now is the time. I still see issues arise, especially for those upgrading from Windows 7, but in most cases the issues are resolvable in around a one hour session. I'm happy to assist if you feel you need assistance.

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Windows 10 Refresh Options:

One of the nice features of Windows 10 is its built in recovery option. They provide four types of recovery options:

1) The option to have it check for and fix Startup failure issues.

2) The option to restore your operating system to a previous date where things were working well.

3) The option to Refresh your entire operating system to the state it was in when the computer was brand new. The Refresh option protects all of your personal files but will likely require you to reinstall some of the programs you had installed prior to the Refresh. Be sure to choose this option and not the Reset option if you want to protect your personal files.

4) The option to do a full Reset of your operating system, including wiping all programs and personal files from your computer. Be very careful to not choose this option if you value any of your personal documents, pictures, music or videos.

Be sure to watch very carefully when you select one of these options. I've had clients choose the wrong option and lose all their personal files.

These are wonderful features because it avoids the need for time consuming installation of software disks and an onsite visit. I can usually come on to your computer remotely and choose whichever option is best for you and have it do it without my needing to come to your site. This a very quick and easy process.

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Best of success to you in all your computing!

I’m here to assist you when you need it.  As just a reminder... my onsite residential fee is $45 per hour and for the commercial setting it is $55 per hour and will continue through the month of March. For those times when working remotely with your computer over the Internet is a good option then the cost savings to you are substantial since I only need to charge on a "15 minute" increment instead of the full hour fee for an onsite visit. This means just $12 per 15 minutes. Once again...for any clients you send my way, who use my services for an hour or more, I'd be happy to credit you with $12 of free computer service at your next call.  Do let me know if you send folks my way and I'll keep notes on that as a credit for my next visit to you, and don't feel embarrassed to remind me you would like that credit when I visit.

 
 
Thanks so much!
 
Your Computer Technician
Tom Sparks
503-577-4201

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