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In this edition of EagleTech's Newsletter you will find a variety of helpful tips and services for improving your computing experience.


EagleTech Computer Service Newsletter

Computing Insights for September 2015
 

Computers open the world of information and entertainment and we are dedicated to making that experience stable, enjoyable and interesting.

Here are some topics we will be covering in this edition :


- Windows 10 Upgrade Update
- Curse of the Black Screen
- Fake Virus Pop-up

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Windows 10 Upgrade Update:

Well...I've had enough time to evaluate the new Windows 10 Operating System Upgrade and I'm not pleased with what I am seeing and I cannot recommend it for any of my clients for their existing computers.

As an operating system on a brand new computer it is a wonderful operating system and I really like Windows 10, but not for existing computers.

If you are considering purchasing a brand new computer then I'd feel differently, in fact...I'd recommend you purchase a new computer with Windows 10 on it preloaded.

But, as for you upgrading your current Windows 7 or Windows 8.1 to Windows 10...I wish I could say I've experienced the vast majority of folks having a successful upgrade experience but neither myself nor many of the Technicians I relate to across the globe have had very many positive experiences.

It seems that Windows 10, as a freshly installed operating system is working fairly well but many of those who have tried to upgrade their existing computers to Windows 10 have experienced many problems. Some of the problems seem to be - some programs not working correctly, program error pop-up messages, printers not working correctly, other peripheral devices not working correctly, and features of Windows 10 itself not working correctly, etc..  

If you do attempt the upgrade you have a one month period to roll your system back to your previous system but there are no guarantees it will roll back properly...some have experienced that the roll back fails.

Sooo, when, if ever, would be a good time to consider upgrading an existing computer to Windows 10? I had been recommending nothing earlier than November 1st, but I'm now going to recommend nothing earlier or later than July 1, 2016. The reason no earlier is that this will give Microsoft just about one year from launch to sort out the many problems upgrading is causing and the free upgrade offer ends July 29, 2016 so you wouldn't want to wait past that date if you were going to try upgrading your current computer.

The reason upgrading existing computers is having so many problems is due to every computer having a unique set of hardware, hardware drivers, software programs from the manufacturer, and personal programs installed with unique configurations. All these combine to give Windows 10 a huge challenge to solve all the special needs of integrating these devices and softwares. It appears to just be too much for it to do it consistently well.

Will it be guaranteed to work well by July 1st???  I wish I could guarantee you it will but I can't. It may be that the only sure way to get Windows 10 to work right is to purchase a brand new computer with it preloaded. But, is Windows 10 loaded with enough features to make it worth such a new purchase??? I really do not think so. Both Windows 7 and Windows 8.1 work sufficiently well as they are and will for many years yet, and there generally are not enough new and valuable features in Windows 10 to make it worth going out and buying a new computer for.

My recommendation is that you stick with what you currently have, forget the upgrade, and when your current computer is close to dying from old age then purchase a new Windows 10 machine.

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Curse of the Black Screen:


One of the current frustrating issues of many of the Windows Operating Systems is often, after it has installed some Windows Updates, you will experience a completely black screen for several minutes, and if you move your mouse the mouse pointer will show up but still the black screen persists. The tendency of most folks is to press their power button to turn off their computer and then restart only to find it does the same thing. Sooo, what is happening?

In most cases what is happening at the black screen level is the completion of a Windows Update that is taking far longer than normal to complete it installation and without any explanation text on the screen. Usually, if you wait between 5 minutes and an hour it will resolve itself and the computer will go to the desktop like normal. The danger is that you will become worried and keep on shutting down your computer and restarting it in hopes that this will get you back to your desktop. In a great many cases if you keep doing this it will corrupt the Windows Operating System and will necessitate a complete reinstall of Windows, lots of cost, lots of time, and lots of frustation.

My encouragement is to give the black screen at least an hour to an hour and a half before trying a restart. If that doesn't resolve it try one restart, give it another hour, and if that doesn't do it then I suggest you give me a call. I can come out and use some restoring software and get you back up and going again. I hope this helps you...
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Newest Internet "Fake Virus" Scam:

I've been receiving many calls from clients who have been directed to a web page that tells them their computer has received a virus and to call an 800 number for assistance in removing that virus. Please DO NOT CALL THEM!!!! They are criminals from India who are just trying to scam you.

You don't have the virus they say you have. You do likely have some software that you will need me to remotely connect to your computer and remove, as a result of visiting the webpage that brought the pop-up to your screen, but you do not want to allow them to come on to your computer.

They will attempt to coerce/scare/threaten you into paying them $120 or more for their scam service and you will receive absolutely no benefit from them. If you did let them on and they talked you into giving them your Bank's routing and account number then you will want to immediately call your bank, ask them to put a stop payment or refund your money to you, and to cancel your account and issue you a new bank account number.

No one legitimate will EVER call you or alert you to call any number to receive help with your computer based on their knowing that your computer has problems. No one in the world will ever know if your computer has any problems but you. No one in the world will ever be able to obtain information about the condition of your computer unless you allow them onto your computer. This is an international scam crime ring of criminals from India and they are raking in millions of dollars from unsuspecting people around the world. You will probably need to have me come on to your computer and remove the programs they will have installed on your computer before your computer will be safe again. I look forward to easing your mind and restoring your computer to a safe and enjoyable state once again.
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Best of success to you in all your computing!

I’m here to assist you when you need it.  As just a reminder... my onsite residential fee is $45 per hour and for the commercial setting it is $55 per hour and will continue through the month of March. For those times when working remotely with your computer over the Internet is a good option then the cost savings to you are substantial since I only need to charge on a "15 minute" increment instead of the full hour fee for an onsite visit. This means just $12 per 15 minutes. Once again...for any clients you send my way, who use my services for an hour or more, I'd be happy to credit you with $12 of free computer service at your next call.  Do let me know if you send folks my way and I'll keep notes on that as a credit for my next visit to you, and don't feel embarrassed to remind me you would like that credit when I visit.

 
 
Thanks so much!
 
Your Computer Technician
Tom Sparks
503-577-4201

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