Happy New Year from EagleTech Computer Service!
Here are some topics we will be covering in this edition :
- ONE WEEK ONLY Cloud Backup Special !!!
- Adobe Flash and Shockwave Warning
- Service Fees Update
- Our working vacation in Palm Springs...
ONE WEEK ONLY Cloud Backup Special !!!
Ever lost your smart phone or had a hard drive crash? We keep a lot of our lives on digital devices now, and that important data needs protecting Here's an opportunity to make sure you never lose your data again!
IDrive Online Backup, an award-winning cloud backup solution, is offering a special, exclusive offer this week: 75% off IDrive for only $14.88 for the first year. This is a secure, affordable way to keep your critical files safe from data disasters. IDrive also makes your data accessible from an unlimited number of devices at no extra charge!
IDrive's features include:
Universal Backup - Backup on all of your devices at no extra cost. This saves you money, and ensures that your entire network is secure and linked up.
High-level Encryption - IDrive offers the gold standard for encryption: military-grade 256-bit AES. They also offer Private Key Encryption, allowing you to choose your own unique key phrase so no one but you can unlock your data.
Cross-platform Compatibility - IDrive supports PC and Mac computers, Android and iOS devices, and a host of servers including Linux and Windows.
IDrive was recently honored with the 2015 PC Mag's Editor's Choice award, in which they stated that "IDrive does just about everything you need an online backup service to do—and more."
To sign up for a year of IDrive's Online Backup solution for only $14.88 (marked down from $59.50!), simply click here.
Adobe Flash & Shockwave Warning:
Unfortunately the bad guys aren't going away anytime soon and one of their newest malignant tricks is to use Adobe Flash Player and Adobe Shockwave Flash to infect our computers with a Ransomware variant of virus. This is a very serious strain of computer virus and one you definitely don't want. As a result of this I'm passing along some recommendations for disabling Flash in your computers. Please read the following steps of protection:
To enable click-to-run on Firefox, click the Menu button in the upper right-hand corner (denoted by three horizontal lines). Then click Add-Ons to see a list of your browser's add-ons. Change the settings of Adobe Flash, Adobe Flash Player or Adobe Shockwave Flash — the names may vary — from Always Activate to Ask to Activate.
To do so on Google Chrome, click the Menu button (also in the upper right, also denoted by three horizontal lines). Click Settings, then Show Advanced Settings. Scroll down to the Privacy section and click Content Settings. This will launch a pop-up window. In this window, scroll to the Plug-Ins section, and select Click to Play.
To do so on Internet Explorer 9, 10 and 11, click the gear icon in the top-right corner, then click Manage Add-Ons, which will launch a pop-up window. Click Toolbars and Extensions in the window's left-hand navigation menu. In this right-hand results window, right-click Shockwave Flash Object, which will launch another pop-up window. Under the form field labeled "You have approved this add-on to run on the following websites," click Remove all sites. (If there's an asterisk in the form field, it means that all sites have been approved; you want to get rid of the asterisk.)
If you need assistance with this don't hesitate to contact me. It is a quick fix but can be a very important one.
Service Fees Update:
EagleTech Computer Service is making some transitions and I wanted you to know about them.
Several have asked me "Are you retiring soon?." The answer is No...but I am making some transitions.
As you know...we spent the month of January in Palm Springs, just testing the waters to see if we could travel some and still be available to assist our clients when we are gone. Well...it went really well. I was able to handle almost all of my client calls via remote service using TeamViewer remote software. For those that required onsite service my good friend - Chris Moore at MetroPCWorks - made himself available at my residential hourly rate of $40 and small business rate of $50 and did a great job assisting those who needed onsite service while I was gone.
As a result we are planning on more travels, however...most of you may not be aware that the prevailing hourly rate for residential clients in the Portland area is $99/hour. My rate has been $40. I have purposely kept my fees lower than the market to offer my clients a "better than market" value. I intend to continue to stay below the market, but if I am to make some of the transitions we feel we need to make and continue having Chris available for onsite calls when I'm away his fee for his clients is $95 for the residential client and $120 for the business client. He has graciously agreed to continue to serve my clients at a reduced fee from his normal fee but in the next round of my travels he needs his fee for onsite work for my clients to raise to $65/hour for the residential client and $75/hour for the business client. My goal for Chris' onsite visits, when I'm out of town, is to limit his time onsite to just one hour where possible and any remaining service needs I will work with remotely when he is done. I believe his skills, plus the ability to provide you with unbroken availability when we are away, make his request reasonable and I really don't want just "anybody" coming into your homes and businesses. I know Chris' integrity and skill and I'm thrilled to have him onboard with us. I believe you will like him too.
My personal fees for this year need to raise a small amount, so beginning in April they will change to $45/hour for the residential client and $55/hour for the business client. This is a small but needed change for our business. I will keep my onsite fee at the same new price as the remote fee but I'm working hard at limiting onsite visits and doing more remotely. Please remember...when I work remotely with you I only charge at 15 minute increments, so each 15 minutes of support is only $11. If I need to make an onsite visit I have to charge for a full hour. I have found that driving in the increasingly stressful Portland traffic and winter rains have urged me towards a greater leaning on remote service and I'm really grateful it has worked sooo well.
I will always do my best to resolve your needs remotely, via TeamViewer, and most of the time it works fabulously.
I sooo appreciate the opportunity to serve you in these ways and look forward to many more years of service and relationship with you. I will always seek to provide you with the very best insights and fixes that exist in the area of Computer Repair.
Our time in Palm Springs...
For those who are interested...we had a great time in Palm Springs. I probably worked more than I should have for a working vacation, but it was just nice to be in a warm and dry climate during the month of January even if I didn't play as I might have if it had been purely a vacation trip.
I worked 7 days a week doing remote calls for those of you who needed assistance. I intentionally didn't want anyone to feel they were interrupting a vacation because it wasn't a vacation in the truest sense and our upcoming travels will also be "working trips" as well. It's important to me to be available to you during normal business hours wherever I am. I know each of you rely heavily on your computers as our culture has developed an ever increasing dependency upon our electronic devices so I fully intend to "be there for you" when you need assistance. I'm always so encouraged that I'm the one you turn to...
In the near future we are considering some new travels but haven't solidified exact timing or direction.
We have a lovely new 35 foot 5th wheel trailer with 4 slide-outs that we pull behind our Ford pickup.
It is such a nice environment to live and work in that we are planning on putting our beautiful home in Eagle Creek on the market for sale in March and then living in our 5th wheel locally for a time. We may transition into another smaller home in some rural setting around Portland in the future or we may travel some. Our children and grandchildren are local so we'd like to have a home locally to be near them. Either way we will stay available to you...serving all your computing needs for the foreseeable future.
Best of success to you in all your computing!
I’m here to assist you when you need it. As just a reminder... my onsite residential fee is $40 per hour and for the commercial setting it is $50 per hour and will continue through the month of March. For those times when working remotely with your computer over the Internet is a good option then the cost savings to you are substantial since I only need to charge on a "15 minute" increment instead of the full hour fee for an onsite visit. This means just $10 per 15 minutes. Once again...for any clients you send my way, who use my services for an hour or more, I'd be happy to credit you with $10 of free computer service at your next call. Do let me know if you send folks my way and I'll keep notes on that as a credit for my next visit to you, and don't feel embarrassed to remind me you would like that credit when I visit.
Thanks so much!
Your Computer Technician