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In this edition of EagleTech's Newsletter you will find a variety of helpful tips and services for improving your computing experience.


EagleTech Computer Service Newsletter

Computing Insights for November 2014

Greetings from EagleTech Computer Service!

Here are some topics we will be covering in this edition :


- Crypto Wall Virus
- Windstorms and Computers
- Avast Antivirus in Windows 8.1
- Upgrading tips for Windows 8 to 8.1


We at EagleTech Computer Service would like to wish each of you a  Happy Thanksgiving. I can tell you FOR SURE we are very thankful for each of you our clients. It has been a great year for EagleTech Computer Service and in great measure that is because of each of you. Thank you for being both friends and clients and thank you so much for referring us to so many of your friends and family members. We wouldn't be near as successful if it weren't for your referrals.

Tom Sparks

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Crypto Wall Virus:

In previous newsletters I've addressed the extreme danger of file encrypting viruses, but because the threat is so very real and such a threat to your personal and business files I feel it is worthy of yet another warning.

Recently one of my clients passed along an excellent news video that describes this threat and I encourage you to watch it: http://abc7news.com/technology/malware-locks-up-computer-files-until-ransom-paid/378361/ .

While the best precautions are based on your being very careful how you relate to your computer, there is a great little program created by Malwarebytes that each of you can easily download and install. It is called Malwarebytes Anti Exploit. It installs a small utility that sits silently in the background blocking these kinds of viruses from infecting your computer. I can't promise you it is a 100% protection but I've read good comments about it and I have it installed on my own computers. Here is a link to the free download:

https://www.malwarebytes.org/antiexploit/ .

Just download and install this program. There isn't anything else you have to do with it. It sits silently in the background of your computer guarding against this type of virus getting on to your computer. It updates itself and doesn't require you do anything else to run it or work with it. I hope it will be a great help.

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Windstorms and Computers

I realize for some of you this article will be woefully late, but for the rest...hopefully this will be a help. My apologies for not sending along this warning before some of you experienced system failures during the recent windstorms.

It is imperative that you turn off your computer and computer monitor (if you have a desktop computer) and unplug both of them from the wall if we are having a severe weather event. The reason for this is the danger of Power Surges. When the power goes off and then back on your computer has a power supply that is designed to take a certain amount of surge but repeated surges in a short time or a powerful surge at any time can be enough to either destroy your desktop computer's power supply or pass through the power supply and destroy the main circuit board or both. For this reason it is really important to unplug your computer until all reasonable threat of power surges is over.

This caution is less critical for laptops because the small box in the midst of the power cable is far more capable of withstanding a surge than the power supply in a desktop computer but occassionally even these can be damaged by a surge, so just to be safe I recommend you unplug those and run your laptop on battery power until the surges end or your battery runs down. And, just a caution regarding allowing your laptop's battery to run down and shut the computer down suddenly...this is not so much a danger to the circuit board but the Windows operating system is designed to shut down files in a particular order and a sudden shut down is capable of damaging Windows system files and your computer may either not start back up or it may evidence problems in performance.

Incidentally, this is also true for your stereo equipment and TVs.

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Avast Antivirus and Windows 8.1
 

I have recently discovered that Avast Antivirus and Windows 8.1 don't always play well with each other and can cause system errors to take place. For this reason, if you have Windows 8.1 and Avast Antivirus you might seriously want to consider uninstalling Avast and installing another free Antivirus software.

Currently I'm recommending Bitdefender as a great alternative. They have both a free version and a paid version. I'm finding the free version is working quite well, has next to no obtrusive advertising popups, and is very easy to install.

Here is a link to the free version of Bitdefender:


http://www.brothersoft.com/download-bitdefender-antivirus-free-edition-507333.html

You will definitely want to uninstall Avast first, before installing Bitdefender, as having two antivirus softwares running simultaneously can corrupt your operating system. If you need assistance with the transition I'm always happy to assist remotely or onsite. Feel free to give me a call. It will likely take no more than about 15 mintues ($10) to make the switch.
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Upgrading tips for going from Windows 8 to 8.1:

Many of you have recently purchased new computers with Windows 8 on them, and you've likely heard there is a free upgrade to 8.1. I do recommend performing the upgrade but there a few tips I'd like to pass along for successfully completing the upgrade:

1. Temporarily turn off your Antivirus software program.
2. Be sure all other programs have been closed out before starting the upgrade.
3. If you have a wireless Mouse or Keyboard you may need to temporarily unplug them and plug in a wired Mouse and Keyboard, as at times the upgrade process leaves 8.1 unable to recognize these devices until the entire process has completed and that may cause problems in the completion of the upgrade.
4. Understand that the upgrade process will take hours, not minutes, and must not be interrupted, otherwise it may cause your computer to experience operating system corruptions.

If you have any questions or need assistance with this upgrade I'm always happy to help.

 
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Best of success to you in all your computing!
 
 
I’m here to assist you when you need it.  As just a reminder... my onsite residential fee is $40 per hour and for the commercial setting it is $50 per hour. For those times when working remotely with your computer over the Internet is a good option then the cost savings to you are substantial since I only need to charge on a "15 minute" increment instead of the full hour fee for an onsite visit. This means just $10 per 15 minutes. Once again...for any clients you send my way, who use my services for an hour or more, I'd be happy to credit you with $10 of free computer service at your next call.  Do let me know if you send folks my way and I'll keep notes on that as a credit for my next visit to you, and don't feel embarrassed to remind me you would like that credit when I visit.
 
 
Thanks so much!
 
Your Computer Technician
Tom Sparks
503-577-4201

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