I was interviewed by Steven van Belleghem
I had the honor to be this weeks guest in the podcast of Steven van Belleghem. Steven is an international keynote speaker and best selling author of business book like "Customer Experience the day After Tomorrow", When Digital Becomes Human", and "The Conversation Company".
We talked about:
- the (necessary) optimism bias of entrepreneurs
- the opportunities this forced behavioural change experiment on working in distributed teams, and we are actually learning a lot
- how will we create lasting new habits?
- what defines high-performance teams?
- why sitting in an office is so 1950
- the impact of the crisis on customer behaviour beyond the acceleration of e-commerce. Could this crisis change consumer preferences?
- why this is is the moment of truth for the purpose porn movement
- why stock enlisted companies can't change profoundly, because they have to cater first and foremost to the quarterly obsessions of the stock owners.
- why we need different companies than the next Uber and AirBnB, because the abundance of cheap capital that fueled the aggressive growth of these two companies, will benefit only shareholders in the end.
- how to prime your brain for happiness
I liked the outcome of the interview. I think the best part of the podcast was the discussion on "purpose". I argued that overarching purposes are pointless, but solving specific customer problems is much more interesting.
Anyway: If you have the stomach to listen to my voice for 30 minutes: listen here.
PS: we talk about an interview we did a couple of years ago on Behavioural Design and customer behaviour. You can still watch it on Youtube.