The Interface - Doug Dietzman shares opinion about HIE sustainability, patient care documents make a difference, and upcoming event information - Happy Holidays from GLHC!
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Welcome to the December edition of The Interface. This month we are sharing with you a special report from in which GLHC Executive Director, Doug Dietzman, was among three thought leaders to share their perspectives on sustainability in health information exchange.  We are also featuring an article about  use of care management plans that have demonstrated significant value in helping patients and providers better control chronic disease. Check out our announcements and upcoming events.  We will be hosting a screening of the "No Matter Where" documentary in Kalamazoo on January 12, 2016. Register today to reserve your spot in the audience!
Thank you for helping us create care-connected communities across Michigan. We would like to wish you and your families happy holidays and a happy new year!

[Special Report] HIE sustainability: How organizations stay relevant, innovative 

August 5, 2015 | By Dan Bowman

Amid the push to improve interoperability between providers using disparate electronic health record systems, the importance of health information exchanges (HIEs) cannot be overlooked. Such organizations enable hospitals, health systems and physician practices, among other things, to stay connected to one another, despite the use of tools designed to store, rather than share, patient data.

HIE sustainability, however, is hardly a given. For instance, in July 2011, Kingsport, Tennessee-based regional health information organization CareSpark shuttered after failing to come up with a viable financial plan to stay afloat. Grant money the organization anticipated receiving never materialized, and CareSpark also lost a contract with the Social Security Administration for failing to meet SSA's requirements.

"The key thing that I see across the county is that this business isn't necessarily viewed as business very often," Great Lakes Health Connect Executive Director Doug Dietzman tells FierceHealthIT. "It's a state project and it's a community good and it's a utility; there's truth to all of those things. But I think that when it comes down to providing services, making money, having enough--even in the nonprofit hospital world--you have to make enough money to cover your expenses to provide and do the good."

In addition to Dietzman, FierceHealthIT spoke with officials from two other thriving HIEs--Melissa Kotrys, CEO of Arizona Health-e Connection, and Charles Christian, vice president of technology and engagement with the Indiana Health Information Exchange--about their current models for success, as well as future plans to remain relevant and challenges to sustainability.

Click this link to read the complete report at

The Power of a Tech-Enabled Patient-Centered Care Plan

November 5, 2015 | Tedd Quinn

It is well established that just 5% of patients account for almost 50% of healthcare costs in the U.S. This population is often described as “medically complex” or “chronically ill”. In recent years advancements in patient-centered care management practices, including the use of care management plans, have demonstrated significant value in helping patients and providers better control chronic disease. Better control means a higher quality of life for patients, and also provides the added benefit of reducing health care costs across the delivery system.  
GLHC supports health care providers, care managers, patients and their families by making a wide variety of patient care documents, including advance directives and care management plans, available electronically. Participating providers contribute these tools to the GLHC Master Patient Index, using the Virtual Integrated Patient Record (VIPR) solution. This enables immediate access to this potentially critical information when a patient presents for care.

This recent article by Ted Quinn, CEO of poignantly illustrates The Power of a Tech-Enabled Patient-Centered Care Plan.

Contact us at for more information on how *|MMERGE3|* can receive patient care documents. 


  • Upcoming Holiday Closing and Blackout Dates
  • Do you have something to say about life at the intersection of health care and technology? Have you been looking for a place to share your insights or opinions? GLHC is looking for guest contributors for our blog - The Exchange! Pitch your blog post idea to

Upcoming Events

  • January 12 -"No Matter Where" Documentary - Kalamazoo
  • Save the Date: January 29 Grand Rapids: GLHC Update Meeting - CIO/CMIO Focus Group
  • Save the Date: January 29 Grand Rapids: GLHC Update Meeting - VIPR Demonstration


Join The Quest To Connect All Of Health Care

No Matter Where Movie Trailer
Watch the trailer! Register below!

“No Matter Where” is a documentary about the end of an era – “an era where doctors and nurses had to deliver care without knowing a patient’s medical history, other than what patients might recall, what family members might have noted, or what individual medical records might contain” (   The health care system has come a long way from that, but there is still important work to be done. Great Lakes Heath Connect (GLHC) is part of the transformation needed to improve health outcomes and healthcare value for patients, providers, organizations, and communities.  The “No Matter Where” documentary is educational and thought provoking for all audiences, regardless of health information technology understanding.  The documentary provides “a glimpse into the lives of patients, healthcare providers, advocates, and adversaries from the public and private sectors.”
Watch “No Matter Where” with Great Lakes Health Connect and Doug Dietzman, GLHC Executive Director, who will be asking and answering questions after the documentary. The showing is free, but registration is required. Light refreshments provided. 
Register | January 12 in Kalamazoo, MI
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