View this email in your browser

May 2019 - eNews from STI

  • In This Issue:
    • Electronic Faxing Module
    • HealtheConnections Merger with HealthlinkNY
    • STI and Learning Experiences
    • Practice Manager Training Videos and E-Learning

Electronic Faxing Module

  • STI now has an electronic faxing module that is built specifically for the needs of medical practices. We understand the need for providers and their staff to be able to quickly send faxes, as well as edit, annotate, and import faxes into our EHR software. As a result, we now offer an intuitive user interface that allows you to integrate both inbound and outbound faxing into the ChartMaker Medical Suite.  The cost includes a monthly fee which is based on the total faxes sent and received. Note, you can cancel the service with 30 days written notice. For more information, please see our website.

HealtheConnections Completes Merger with HealthlinkNY

  • On May 1st, two New York State Regional Health Information Organizations (RHIOs) announced that they have now merged into one – HealtheConnections is now officially the RHIO serving the Central & Northern New York, Southern Tier and Hudson Valley regions. As a result of this merger, we now have the ability to offer our interfacing options to clients who reside in these counties. For the full details, please visit our blog.

How STI Uses "Learning Experiences" To Improve Our Services

  • Although it is difficult to admit, STI, like all cloud-based service vendors, occasionally encounters service outages from time to time. When an outage occurs, it can be frustrating for you, our clients. Be assured, that we are continually implementing ways to prevent these kinds of problems, whether it’s by replacing and upgrading hardware, or making software changes.

    However, one of the most important responsibilities we have when such a situation arises is to keep you informed. Therefore, when any service issue arises, we have implemented these three rules:

  • Rule #1 - Let you, our clients, know as soon as we do so that you don’t have to wonder if we know about it.
  • Rule #2 -  Keep you informed throughout the process until the problem is resolved, so that you know we’re working on a solution.
  • Rule #3 - This is one that you don’t hear much about, but one you may have thought of: Find a way to prevent the problem from happening again!
  • If you’ve ever asked, “What does STI do after a problem has occurred to prevent it from happening again?”, read more here to learn how we use each learning experience to improve our products and services.

Practice Manager Tips and Training Videos

  • Using Patient Recall - Looking for a way to track those patients who have not been seen in a while? Rather than waste precious time running reports for “missing in action patients”, simply add a quick recall to do the work for you!  Practice Manager offers a feature called Patient Recall, which can be found under the Charge tab. Read more on how to use this here.

  • Training Videos - Did you hire new billing staff? Be sure to have them review our training videos for a faster on-boarding process. Our training library is complete with materials on appointments, checking eligibility, the patient tab, collecting copays, payer inquiry and much more. In addition, if you're looking for a more immersive experience, visit our E-Learning website to begin your hands-on training in specific topics such as Patient Billing, Insurance Billing and Payment Posting. 

NEIC_P5 Updated – MIPS C0-144 Medicare Incentive Payments

The electronic billing program, NEIC_P5, has been updated to correct the two issues listed below due to the MIPS C0-144 Medicare incentive payments.Before sending your next batch of electronic claims to Change Healthcare, click the Update Button (normally red) located on the Insurance Billing tab.  Follow the instructions and once you are back in Practice Manager do not forget to run Billing Component Manager.  The NEIC_P5 program is dated 02/13/19.
Learn More

Postage Increase and Patient Statements

The US Postal Service implemented new postage rates that went into effect on Sunday, January 27, 2019 which affected the cost of electronic patient statements. Please be advised that in addition to the postage increase STI is increasing the statement processing fee for the first time in the 14 years we have been offering the electronic patient statement feature in Practice Manager.  The cost to process a one page statement will increase from $0.17 to $0.19, additional pages will increase from $0.12 to $0.15 and NCOA will increase from $0.30 to $0.35.  
Learn More
Copyright © 2019 STI Computer Services, All rights reserved.

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.