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Rugged Ridge/ Omix Account Management Changes

MARK FERRERO LEAVING DRIVING FORCE FRIDAY, JULY 7th

It’s hard to believe Mark started working with us over five years ago.  I remember like it was yesterday Mark coming to the office with his copy of Patrick Foster’s The Story of Jeep, and an Omix-ADA catalog in hand.  Beyond his early misunderstanding of the “Willy’s Panawagon with a Blatt Six engine” (that’s panel wagon with a flat-six to us), Mark has proved to be quite a benefit to all of us.  His never-give-up attitude, salesmanship, and advocacy for service has helped many customers over the years.   Mark’s final day is Friday, July 7th.
 
Mark will be pursuing his passion in software development, helping clients develop and customize programs related to the environmental industry.  We thank Mark for his work over the years and wish him the best of luck in his new venture.

Message from Mark: "I have been calling customers to say 'thank you" and make sure everyone knows about the change and whom to contact moving forward. If I do not get to talk with you, I want to say thank you for allowing me to get to know you and your business. I truly appreciate your help, kindness and willingness to share your knowledge with me over these last 6 years. Thank you for your business. Good luck with all your business ventures and life adventures."  

Ray Weaver will handle all communications or questions you may have. Here are the appropriate contact numbers and emails everyone should use moving forward after July 7th::

  • Ray Weaver - 610-763-2339 - rweaver@omix-ada.com
  • Rugged Ridge - Customer Service - 770-614-6101
  • webmaster@omixsupport.com - please email to open a ticket for an RGA, warranty, missing part, or technical questions. This is a great resource and should be used as much as possible.
  • customerservice@omix-ada.com - please contact this email for general questions such as the status of an order, tracking #, order cancellation or other non technical questions

 

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