Crab Insight
Vol 2 Issue 11
August 2015


In This Issue:

Legal Update
What we are being asked about
Top Tip
Reputation Matters
Reputation Advocates
Reputation Academy
Forthcoming Events
In closing

Dates for your diary:

13 August 2015
Southern Entrepreneurs - Portsmouth Networking

25th August 2015
Public Procurement Training

28th August 2015
Grosvenor Casino Gunwharf Quays - Lunchtime Networking 

15th September 2015
Special Event - Are you ready for the changes in consumer law?

1st October 2015
Consumer Rights Act & ADR come into force

7th October 2015
Business Brains

21st October 2015
Basepoint B2B Networking Hub

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Image 'courtesy of Bplanet/

Hello and welcome to the August edition of Crab Insight

We hope you are having a fabulous summer and managing to find time to take a break to relax and recharge those batteries.

This month there is a gentle reminder about the Consumer Rights Act which comes into force on 1st October 2015.  

Also a big welcome to our new Reputation Advocates this month:

Legal Update


The Competition and Markets Authority (CMA) has published a "60 second" summary guidance on competition law, providing advice to internal auditors on how they can help their business to comply with competition law. The CMA website can be found by following this link which opens in a new window.

Consumer Rights

The new Consumer Rights Act comes into force from 1st October 2015.

The Department for Business, Innovation & Skills has been consulting on sample information that traders can display at the point-of-sale to inform consumers of their new consumer rights.

Small Business Commissioner

The Department for Business, Innovation & Skills is also seeking views on its proposal for a Small Business Commissioner. The aim of is to help small businesses thrive by establishing a service that will lead to a "culture change" in how disputes between smaller and larger businesses are resolved. The consultation closes on 21 August 2015.


The government is considering equalising the maximum custodial sentence for online and physical copyright infringement at ten years. Online infringement has become more significant and that there is no good reason for treating it any differently to physical infringement.

Nuisance calls

A claims management company, has been fined £220,000 by the Claims Management Regulator following hundreds of complaints from members of the public who received speculative calls about claims for Noise Induced Hearing Loss. Many of those called had subscribed to the Telephone Preference Service to opt out of such calls.

Firms found breaching the regulator's rules of conduct face fines of up to 20% of their annual turnover, as well as having their trading licence suspended or removed. 

Data Security Failure

The Information Commissioner's Office (ICO) has imposed a fine of £180,000 on a nationwide money lender for failing to keep customers' personal information secure. The ICO found that they did not encrypt the personal data held on its servers which were stolen. This is a breach of the seventh data protection principle under the Data Protection Act 1998.

What we are being asked about

How do I make sure my website complies with the accessibility requirements?

To exclude users on the basis of disability breaches the Equality Act 2010. It also makes good business sense to be as inclusive as possible. The Government recommends meeting Level AA of the Web Content Accessibility Guidelines (WCAG) 2.0. A summary can be viewed by following this link which opens in a new window. 
As part of our Website MOT we will provide a report on accessibility.
Reputation Advocates Access-bydesign produce accessible web site designs. Find out more by following this link which opens in a new window. 

I sell digital downloads via my website what do I need to do to comply with the Consumer Rights Act?

From 1st October consumers will enjoy new Consumer Rights which will apply to Digital Downloads as well as traditional goods and services. 
For a heads up on what this will mean for your business come along to our Special Event on Consumer Rights on Tuesday 15th September from 10:00 am to 1 pm at Basepoint Waterlooville.

Top Tip

Has your Email account been used to send spam to your contacts?

Firstly don't assume that spam with your email address in the “from” line actually came from you. Spammers can make an email message look like it came from you without ever having to access your account.

Check if the spam message is in your sent mail folder, if it is then you have been hacked. If not then look at the full message headers, in Gmail use 'show original', to determine if the message came from your email account, or if it’s just a spammer faking the “from” address.

If the message has come from your account, you need to change everything that could be used for password recovery. That means the passwords and the secret questions etc. It also means ensuring that the associated mobile number or alternate email address is what you expect it to be.

Also check to make sure that there are no automatic forwarding or messaging-processing rules that would still allow the hacker to regain access by faking a lost password recovery.

This is just one aspect of maintaining good Cyber Security and protecting your business reputation. If you need any help please do not hesitate to get in touch using this link which opens in a new window. 

Reputation Academy members, if you need any help remember All You Have To Do Is Ask by following this link.

Reputation Matters

Subcontractor Management Application

Crimson Crab is delighted to offer this software system. It makes it easy for contractors to ensure legal compliance when engaging subcontractors in a cost effective manner.

It can also assist a business when tendering for work from main contractors or public authorities and strengthen its position in the event of an HMRC status investigation of individual subcontractors.

It is available without commitment to a long term contract for a great value price. If you use the services of subcontractors, just get in touch by following this link and let us show you how it could help your business save time, money and its reputation.

Reputation Advocates

We are delighted to introduce our Reputation Advocates if you need expert help for your business.

✔  They have been audited by Crimson Crab

✔  They have signed a contractual undertaking to comply with our Code of Conduct and

✔  They meet the standards in our Ethical Trading Policy

This means that we know they have a great approach to business which reflects the core principles that Crimson Crab stands for. In addition we are confident that they put their clients at the heart of everything they do to provide the best possible service, and will rectify things quickly if they do go wrong. 

You can find a Reputation Advocate by following this link.

If you think that your business would benefit from becoming a Reputation Advocate please get in touch by following this link.

Reputation Academy

Crimson Crab's mission is to provide friendly and confidential support to businesses and help develop sensible strategies, tactics and processes to minimise and manage the risks to reputation, time and profitability from trading law.

To find out more please follow this link.

Forthcoming Events

Southern Entrepreneurs Portsmouth Networking

Robert Briggs Guest Speaker - Cyber Security
Find out more and to book your free place please follow this link
13 August 2015
Portsmouth, Hampshire

 Southern Entrepreneurs Public Procurement 

This course will help you seek out and capitalise on opportunities to provide goods or services to the public sector. Find out more and to book your place please follow this link
25th August 2015
Basingstoke, Hampshire

Grosvenor Casino Gunwharf Quays Lunchtime Networking 
Robert Briggs Guest Speaker - Compliance culture, positive business benefits
Find out more and to book your place please email
28th August 2015
Portsmouth, Hampshire

Special Event - Are you ready for the changes in consumer law?

The Government wants to give consumers more confidence - and legal back-up - to deal with bad service or shoddy goods.This special event will help businesses understand their responsibilities under the new legislation.
To book a place please follow this link or call Wendy on 02392 637190.
15th September 2015
Waterlooville, Hampshire

Business Brains

Robert Briggs from Crimson Crab is one of the 'brains'.
A networking event with an opportunity to meet a variety of business specialists, ask questions and get one to one advice as well as meet fellow business community members to share experience and make new connections.

To book a free place please call Heidi or Lorraine st Basepoint Waterlooville on 02392 366060 or email

7th October 2015
Waterlooville, Hampshire

Basepoint B2B Networking Hub

Robert Briggs Guest Speaker - What can go wrong with a website
Find out more and to book your free place please follow this link
21st October 2015
Waterlooville, Hampshire

In closing

If there are any issues raised in this issue that you would like to talk to us about in more detail, please don't hesitate to get in touch by following this link. 

As always we would love to receive your feedback:
  • What would you like to see more of or less of?
  • Are there any reputational risks that you would like to see covered? 
  • Would you like a Special Event on any particular issue?
You can complete an on-line form by following this link, drop us an email using this link or call us on 023 9263 7190.
Please could we ask you to forward this copy of Crab Insight on to anyone that you think would benefit from the information. 

If you have been forwarded this email by a colleague, you can subscribe to our VIP list using this link and receive it every month for free.

Lastly, it would really help if you could take a moment to update your preferences using this link so that we can tailor our Crab Alerts to areas you are interested in.

Until next month

Don't worry, be Crabby savvy!!

and take care of your reputation.

Wendy and Rob

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