The Bar Code - November 2022

The Bar Code - A message to our customers

Kia ora, 

We are sending you this message about your applications for food and alcohol registrations, licences, and manager certificates that you may have sitting with our Environmental Health and Alcohol Licensing teams. 

Like many businesses, we are experiencing staff shortages impacting our ability to respond to your queries and process applications in the timely manner we usually aspire to. Please be assured that we are working as hard and as smartly as possible to deal with the multitude of applications we are dealing with. 

This means that unless we contact you directly with a query about your application, you can be assured that we have it in our system, and your application will be processed as soon as possible. For renewals, you can continue to trade as long as the application has been received before your registration, licence, or certificate expires. 

These delays may also apply to new duty managers applications, and we recommend that if you have applied, you also request your employer/licensee to appoint you as a temporary manager, so you can perform the duties of a manager while your application is being processed. 

We thank you for your patience and understanding as we work towards clearing the backlog of processing work that we have. 

Nigel McGlone
Manager: Environmental Regulation Division
Copyright © 2022 Tauranga City Council, All rights reserved.

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