2014 Reflections From Adorable Pets Veterinary Center!
Our Reflections From 2014
Dr. Bernie & Tom: â€œOur power lies in our small daily choices, one after another, to create eternal ripples of a life well lived.â€
â€• Mollie Marti
As 2014 comes to a screeching halt, Dr Bernie and I would like to reflect on the accomplishments, challenges, and changes at Adorable Pets Veterinary Center.
In January we welcomed 2014 as our 2nd year in business, 487 clients, 839 patients, the same spectacular staff now honed with a year of our culture during a brutally cold winter.
Dr. Bernie escaped for a week in Orlando, Florida attending the NAVC conferenceâ€¦ or so she told to us. She said that she enjoyed the wet labs. She can tell you more if you ask her.
We welcomed several new products that have really benefited our clients. Seresto collars, Dynamite Specialty Foods, Victory Foods, and Omaâ€™s Pride treats to name a few.
We started using our new IDEXX In-House Lab services and became AAHA certified in addition to continuing our certification as a Cat Friendly Practice.
In March, Tom attended a 3-day workshop by the AAHA Standard of Excellence for Inventory Control near Philadelphia, PA.
Jennifer took the lead on our inventory procedures, along with OSHA and new federal and state regulations. Heather took the lead on our newsletters, Website, and facebook. Wendy took the lead in maintaining our brand and creating the Flipagrams that our clients enjoy. Carol took the lead in finding more cost-effective medications and supplies that help us keep our fees as competitive as possible, when our vendorâ€™s prices are increasing.
We planned and announced our client appreciation luau for June 22nd. The Hawaiian inspired event was well received and the weather we ordered arrived along with great food, like spam and pineapple, as well as Hawaiian music from our DJ, Dennis. The Hawaiian shirts, leis, and casual atmosphere under a enormous tent allowed us to celebrate our clients and thank them for their confidence in our promise of â€œComprehensive Veterinary Care at Your Convenienceâ€.
The staff had great vacations to Alaska, Ireland, and the Turk & Caicos Islands while Tom went to cubscout camp with Joey and horse riding camp with Maria.
The fall of 2014 created opportunities for more exposure to our community.
Tom participated with the Haddam Lions Car Show and Comedy fundraising events. We continued writing articles for the Haddam Bulletin and started writing articles and advertising with HaddamNow.com. Three different scout groups and a 4-H group toured our facility and learned about skeletons, taking care of pets, and the veterinary careers available. We reinvested in our facility by clearing some of the debris from the tree-line, installing new energy efficient windows from Lou Milardo Builders, and new flooring from Riverâ€™s Edge Carpet & Tile.
We want to thank all of our dear friends, family, and clients that have recommended us to their friends and family. This phenomenal display of trust and confidence in our culture has allowed us to grow organically in a difficult economic and regulatory environment.
On a positive note, we helped 800 clients and 1,500 patients to include a bird, a chicken, a goat, a squirrel, and a snake. We celebrated our staff and their accomplishments at the Griswold Inn in Essex with great food and fun gifts.
On a sad note, we said goodbye to our sweet Golden Retriever Meghan who passed away at the tender age of 108.5 human or 15 actual years old a few days ago. She was a purebred with the most gentle disposition and innate desire to be amongst every member of our family at home and also the staff at Adorable Pets Veterinary Center. She was a model for our photos, a test pilot for our protocols and procedures, and the inspiration for our beautiful park-like landscape with gentle sloping walkway. What a love and her spirit hopefully will live on as her memory does.
Looking forward to 2015 we will:
continue to expand our client base with our Share to Care referral program
continue exemplary service with the implementation of a state of the art digital dental x-ray machine
install a new reception desk for 2 team members
add an additional camera for the parking lot so we can assist clients with multiple pets/kids in tow.
work on our landscaping and plantings... maybe a waterfall?
plan our second client appreciation day for 2015
help local rescue organizations and shelters
and make sure Dr. Bernie finishes her Chinese Herbal Certification!
Health and Happiness to all!
Carol: It is hard to believe that we at Adorable Pets are ready to celebrate our 2nd Anniversary! I have enjoyed meeting, laughing and sometimes crying with some wonderful pet owners and pets in 2014. I continue to enjoy working with an learning from Dr. Bernie and hope to provide your pets with exceptional care in the coming year. I wish all of our "adorable pets" good health in 2015 as well as their loving owners!
Jennifer: 2014: So, here we go reflections on the last year. We have been working together as a team now for about two years. The practice is growing and we have become a family. With that, I donâ€™t just mean the employees. I (and I mean we) have gotten to know some of our clients more as friends and family. Your pets are our pets, with all the individual idiosyncrasies and quirks in a diverse family. Our knowledge of the personalities and wishes you have in their care is growing every day and we always try to do our best. This is how I would want my four legged family members to be treated. I hope the New Year brings us all joy and happiness, or if we get a dose of life thrown in, we have the strength and grace to deal with it together.
Heather: Iâ€™d like to wish a happy holiday to all of our clients. It has been great working here over the past (almost) two years. Iâ€™m fortunate to get to work with such a great team. It is a joy to help care for not just some amazing pets, but also the families who love them. Thank you for choosing us as a partner in the health and well being of your pets.
Wendy: As the past year has leapt by I have been reminded many times over why I made a career change into the Veterinary profession. Iâ€™ve enjoyed learning and growing as a caring APVC staff member. And, itâ€™s been rewarding working with our clients and their â€œadorable petsâ€.
Little did I know at the start of this year that my dog, Gracie, would be the recipient of Dr. Bernieâ€™s emergency care. All of a sudden I was â€œthe clientâ€ and Gracie was â€œthe patientâ€. As a loving pet owner I was filled with concern and worry, but my trust that Gracie was in the best hands possible helped alleviate my fears.
It is with a greater sense of empathy and compassion for our clients and their petsâ€™ needs that I look forward to a healthy and happy 2015.