Intermedia-Bill & Melinda Gates Foundation research: Over-the-Counter (OTC) use – a gateway to registration?
In countries with emerging mobile money markets, non-registered or over-the-counter (OTC) use of mobile money services is far more common than registered use. OTC can, also be a gateway for registered users as it is common for users to first have unregistered transactions before formalizing an account. For example, in Bangladesh, 56% of bKash users made a transaction through an agent at the same time or prior to registering for an account. This shows that even in OTC markets, there seems to be a transition to registered use and wallets. Findings from recent research conducted by InterMedia and funded by the Bill and Melinda Gates Foundation are collected as part of the Financial Inclusion Insights (FII) program in Bangladesh, India, Kenya, Nigeria, Pakistan, Tanzania and Uganda. Read a blog based on this research.