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CX at Heart: For anyone who puts engagement and happiness at the heart of their work.
Community work is both strategic and tactical. In order to allocate sufficient time to each, a well thought-out process is necessary to provide a roadmap for execution. A flexible process adapted to each individual project will keep the team on track and strengthen many aspects of the strategy, such as: goal setting, expectation management, and planning. An effective process is a team effort; be sure to loop the whole team and your clients in from start to finish for maximum results. 

"The makers of our world would be better off mimicking scientists with their work. Harp on deliberate practice. Reinvent their processes daily. Share every discovery. And most importantly, try new things often."
- Mig Reyes (via Signal vs. Noise

This mid-length read by Gregory Ciotti for 99u explores how to make positive habits stick by controlling our behaviors and visualizing the process. Execution of community projects is more manageable when you visualize its stucture, then break it down into parts. 

Tweet this: 5 Scientific Ways to Build Habits That Stick: 

Process is especially important when designing for experience (which should be always). In this longer read, Marcin Treder reports on his mission of uncovering what the real-life UX process looked like for several different designers. 

Tweet this: The real UX Design process: by @marcintreder

Virginia recently wrote a review on "The Power of Habit" by Charles Duhigg along with insight on how organizational habits impact the way we approach work and processes.

Shannon's review of  "Making Ideas Happen" by Scott Belsky provides commentary on the role of process and community in pushing the important projects forward. 

Tweet this: From our community bookshelf: #CXatHeart
Want to talk more about process in community? As always, we'd love to hear from you!  

Sarah Judd Welch
Founder, CEO

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