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LoyalCX's weekly newsletter to define, educate and inspire on CX
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CX at Heart: For anyone who puts engagement and happiness at the heart of their work.

Community is about connecting—but it's also about empowerment. From seeking out support in achieving a new goal, to knowing the right people to get shit done, access to the right people and knowledge is one of the most valuable things you can provide to your community. Think twice before walling off your data and RSVP lists.

Also, we're hiring! We're on the lookout for Employee #2—a Content Manager to eventually lead all internal content.

 

 
"In a world where knowledge becomes obsolete faster than ever before, holding on to information isn't the competitive advantage—sharing and learning is."

- Maria Ogneva on the value of access and community.


This mid-length post shows how Walgreens helped their employees step up their game—simply by giving them access to each other. Now you can pick up some community inspiration with your next bottle of Nyquil. 



Social platforms have become anti-social with their data. This longer read from Fast Company explores why companies are walling off access to information, and what it means for our communities.

As always, we'd love to hear from you.

Sarah Judd Welch
Founder, CEO

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