DELAY IN SENDING LETTERS TO PRIMARY CARE PRACTITIONERS
MEDINZ 28/07/2021 4:10:30 PM
There is a backlog of transcription work within our transcription team across many services within MMH which is leading to a delay in sending letters to Primary Care Practitioners. CMH would like to apologise for this delay and assure you that we are working as quickly as possible to reduce our backlog and minimise the risk to patient care that a high backlog of work may cause.
We're receiving high volumes of re-referrals because referrers have not received updates for their patients as a result of the transcription backlog. Before sending repeat referrals, please consider looking up appointments on the Visits tab in Testsafe, emailing firstname.lastname@example.org, or using the “Administration only” option on the eReferral Addendum. See flow chart attached for further information.
If you have any questions, please contact Stella Williams on 021874179 or email email@example.com
Contacting hospital departments Flow Chart (2).docx [34.7 KB]
Please send feedback to firstname.lastname@example.org