COVID Fast Facts

24 August 2021
Kia ora koutou
Another busy COVID-19 day for our Primary Care Teams.  We can’t thank you enough for the work you are doing to assist your patients through this time.  PHOs are making sure that the DHBs and MoH are aware of your efforts. 

There are 13,000 outstanding swabs awaiting results – the Labs are working long hours to get these processed with most results taking three days.

In the event stocks are low, please contact who will troubleshoot on your behalf.

Close contact Swabbing for all Practice Staff
There are several restricted swabbing sites across Auckland for Practice staff and their families who are close contacts.  If you have been contacted as a COVID-19 close contact, please phone the Auckland PHO office or email who will arrange for a signed permission letter to be emailed to you along with the addresses of these swabbing sites.  There is a quick turnaround for swabs results as we want you back at work!

Health Point
Please check your Health Point content often to ensure it is up to date with information regarding our practice’s swabbing and COVID-19 vaccinations and opening hours information is  correct.

In-hours and After-Hours Telephone messages
We conducted a telephone audit of our practices recently and found that most do not have COVID-19 included in the message.  Below is a suggested script to add to the message:
We are in COVID-19 Level 4 and our consults are through phone or video.  Some consults are available in-person for urgent medical needs or childhood vaccinations.  If you are requested to come into the clinic, we will screen you and your family for COVID-19 and we will ask you to wait outside and phone us when you arrive.  Please follow the instructions at the door.

Practice Closures
In the event your practice must cease operation, that is not being able to see patients (virtually or in person) due to illness, please contact the Auckland PHO landline – 379 4022 where we will work our way through alternative options. 

Daily Wellness Checks
A reminder to conduct a daily wellness check across all the practice team to ensure everyone is well and no one has any respiratory or other health problems.

Medinz Notifications 
Practice teams can expect to receive the latest information via Medinz at 0730.  Please read these from top to bottom as they contain the most up to date information which can change regularly.

SLM Payments
We are pleased to advice that a full year of SLM payments will be made to your practice account this week.

Webinar - General Practice monitoring and management of mild to moderate COVID-19 illness – learnings from Canada

Canterbury Primary Response Group (CPRG) are pleased to bring you the opportunity to hear from Dr Dee Mangin on the practical realities for managing mild to moderate COVID-19 in the community.  This webinar is supported by Pegasus Education, Canterbury Initiative and Mobile Health.

Dee presented at the recent RNZCGP conference on this topic.  This webinar will enable those that didn’t attend to hear from Dee on how mild to moderate COVID-19 illness was managed in general practice in Ontario, Canada. As medical lead for the Ontario Primary Care COVID@Home model, as well as hands-on experience as lead of the McMaster Family Health Team COVID Care Community Ward, who have so far managed over 600 COVID positive patients in general practice, Dee has some important messages to share.

You can book directly via Zoom using this registration link

Venue: Zoom webinar

Date: Wednesday 25 August, 7 – 8 pm

Target audience: General practitioners, nurse practitioners, practice nurses and teams

Dr Dee Mangin is a GP and is Professor and the David Braley Chair in Family Medicine at McMaster University and Professor in the Department of General Practice University of Otago, Christchurch. She is currently Medical Lead for the Ontario Primary Care COVID@Home programme. She is also Medical Director for the McMaster Family Health Team Community COVID Care Team. She has wide experience in clinical research in primary care with interests in innovative models of primary care, rational prescribing and the influences of science, policy and commerce on the nature of care.

Dee is providing clinical advice to our HealthPathways teams which will inform updates to our COVID-19 pathways.

Continuing education credits will not be provided; a certificate of attendance will be made available for you to claim your own.

Telehealth Webinar: Telehealth and disability

Facilitated by Dr Ruth Large, chair of the New Zealand Telehealth Leadership Group, panellists will address telehealth access in the disability community. This is a great opportunity for health providers to hear from different perspectives where panellists will share experiences, explore the benefits of telehealth for providers and people with disabilities, identify difficulties that people with disability face when accessing telehealth services, discuss resources available and maintaining accessible services. 

The webinar is open to health providers, those people with a disability or impairment, and the professionals who support them. Questions that have been entered into chat will be answered during the webinar. 

Be part of the online conversation and register today!

Date: Thursday 26 August  

Time: 7 - 8pm


  • Dr Ruth Large - Chief Clinical Officer, Whakarongorau Aotearoa; and Chair of NZ Telehealth Leadership Group
  • Prudence Walker - Chief Executive, Disabled Persons Assembly NZ
  • Mary Schnackenberg - Principal director, Accessible Information and Communications 
  • Sue Emirali - Co-chair, Southern Region Disability Advisory Group, CCDHB 
  • Brooke Dibley - Speech Language Therapist, Simply Speaking SLT
register now

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Auckland PHO · 210 Khyber Pass Road · Grafton · Auckland, Auckland 1023 · New Zealand