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ATT: Manly Business Chamber members

First and foremost, we hope that you are all well, staying safe and maintaining a level of sanity and good cheer through this challenging time.  We are joined with the rest of the world in facing some tough times ahead.  The global effect of COVID-19 is unprecedented and it is imperative that our business community comes together to provide resources and enforce strategies to protect and support our workers and our community in the best possible way while continuing operations.
The Manly Business Chamber is working proactively with the Northern Beaches Council, as well as our NSW and Federal Government Members, to support our business community.  Today, I am meeting with Michael Regan, Mayor of the Northern Beaches Council as well as Ray Brownlee, Council CEO and representatives of our other local Chambers on the beaches, to put forward recommendations for how local government can assist businesses in Manly.
These recommendations included:
  • Waiving Outdoor Dining Fees
  • Deferring Council rates for small owner/operators
  • Introduce temporary licensing for restaurants to operate take-away
  • Creating business grants for local businesses
  • Co-ordinated communications platform for updates pertaining to business
  • Dedicated resource for supporting affected businesses with accessing stimulus package
  • Marketing promotion to encourage people to:
    • Buy local
    • Support small business through measures such as buying gift cards online, writing reviews etc
While the situation globally remains fluid and the measures being implemented closer to home evolve day by day, it’s important that the health and safety of our community remains a key focus.  As with most of you, we are also implementing the most prudent measures internally and externally to ensure the safety of our members and staff. Unfortunately, this meant cancelling last week's Kombi Rally and our March events.  We will continue to monitor the unfolding situation day-by-day and will notify you of any changes.
We do recommend that business continue to review their Operational Guidelines in line with WHO and NSW Department of Health guidelines but recommend the following steps be implemented as a minimum:
Hospitality/Retail Operations:
·        The most important and vital thing that all staff can do, is wash their hands and do it A LOT. Wash your hands thoroughly, repeatedly and during each instance for a minimum of 45 seconds, covering all parts of the hands, fingers, wrists and lower arms
·        Minimise physical contact between staff and customers.
·        Have hand sanitiser readily available for customers, as well as at all tills/stations for staff.
·        Keep your premises scrupulously clean. This means increasing the number of times staff wash and sanitize surfaces. For Hospitality venues, increase the frequency in clearing plates and glasses around your venue.  Get staff walking round with sanitiser bottles and clearing tables and wiping down surfaces as a priority.  Use single use paper towels to wipe down tables and ensure the kitchen is discarding kitchen cloths regularly and using fresh at regular intervals
·        Minimise contact with delivery drivers and sanitize packaging if possible.  Speak with delivery drivers about supplier hygiene protocols and use the delivery records in kitchens to record these behaviours. Drivers may well start wearing gloves. Encourage delivery drivers to be washing their hands regularly
·        Sanitize Eftpos machines and tills regularly – anything that people are touching, get it cleaned and sanitized!
·        Back of house storage rooms to be cleaned – including doors and handle – with increased thoroughness and regularity
·        Give staff the option of wearing gloves when clearing away cutlery, glasses and plates. But please be very clear on this: gloves in no way rule out the need to wash your hands. You must wash your hands after clearing tables, even if you have worn gloves
·        Kitchen staff to take extra measures to clean and sanitize all areas of the kitchen, dry stores and walk-ins. Go all out OCD on this
·        If using third party contracted cleaners, stress the importance of increased sanitisation, cleaning procedures, thoroughness and – where possible – frequency. Particular attention should be paid to the toilets, with scrutiny around taps, communal surfaces, sinks, door handles and walls

Commercial Operations:
  • Encourage and facilitate staff to work from home where possible
  • Where working from home isn’t possible, try to spread your team out, reducing numbers in the office and giving each other some space! (2m).
  • Increase office based hygiene, sanitisation and cleaning levels.
  • Where possible, try not to use the aircon and keep doors and windows open.
  • Avoid meetings where possible (utilise alternate video-conferencing options like Zoom or Microsoft Teams) and limit gatherings over 5 pax
  • Reduce large event interactions in line with government guidance
  • Take a bare minimum approach to interstate travel
General advice
Symptoms of COVID-19 can range from mild illness to severe illness including pneumonia, and include (but are not limited to) fever, cough, sore throat, fatigue and shortness of breath.
  • If you or any of your staff are unwell or feeling unwell – and it doesn’t matter with what – stay at home, rest up and get better.  Don’t go into work.  Your immune system will be lowered, you are more likely to pick up further infections and you’ll make other people sick too.  I’d say this should be followed at any time, not just in times of pandemic.
  • If you are concerned that you may have these symptoms, please follow your local Health Department’s guidelines on COVID-19 testing criteria and seek medical advice
  • Please follow all Government self-isolation restrictions for overseas travel
  • If you or your staff believe you have been in contact with someone who has been diagnosed with COVID-19 or has potentially been exposed to COVID-19 but doesn’t have symptoms, you must self-isolate for 14 days, contact you manager by phone and stay in contact, with regular updates, during the course of the 14 days
As always, please ensure that you exercise good personal hygiene at all times:
  • Wash your hands often, with soap and water.
  • Cover your mouth while coughing or sneezing with your elbow
  • Encourage the use of Hand sanitiser and wipes
I am very confident that Manly’s business community will persevere and support each other through these challenging times. Know that as a Chamber, we will be with you every step of the way.
For further information click here.
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Our contact details are:
PO Box 104
Manly NSW 1655 
p: 0411 771 401

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Manly Business Chamber · PO Box 104 · Manly, NSW 1655 · Australia

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