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Provider Connections vol. 14
Spring 2015

IMPACT and You

Illinois is switching to a web portal for all Medicaid-funded providers and billing agents. This system is the Illinois Medicaid Program Advanced Cloud Technology (IMPACT), and it is scheduled to go online in late July/early August. During this transition period, before the system comes online, applications and updates will not be accepted. Beginning May 29, 2015 Healthcare and Family Services stopped accepting paper applications. For more information regarding IMPACT, please visit:

If you have general questions about IMPACT or Provider Enrollment, please call 1-877-782-5565 (select option #0, and ask the operator to speak with IMPACT Staff.

If you have troubling logging in to the IMPACT system, please call 1-888-618-8078.

Here is a breakdown of what Provider Connections can and cannot do during this time period.

Provider Connections Can
  • Review credential and renewal applications
  • Send out background check authorizations forms
  • Issue new credentials to assistant-level providers, Service Coordinators, Parent Liaisons, and Licensed
    Dietitian Nutritionists
  • Process name and address changes
  • Enroll Interpreters and Translators
  • Reactivate lapsed credentials for specialist-level providers (credentials that lapsed during this transition period)
Provider Connections Cannot
  • Issue new credentials to specialist-level providers
  • Add new agencies
  • Add credentialed providers to established agencies
If you are in your Clinical Fellowship Year (CFY) with a Temporary Speech Pathology Professional license that expires during this transition period and have been issued a Speech Pathology License, you will be able to continue to work as SLPAs until you can enroll with IMPACT. Provider Connections must be able to view the license information on IDFPR's website. This is a change from an email sent June 3, 2015.

Tips for Continuing Education

  • Videos, webinars, and online workshops are not created equal. A limit a 5 hours of videos from the Illinois Early Intervention Clearinghouse has been established. Webinars and online workshops do not have this limitation.
  • Check the Early Intervention Training Program before registering for workshops and online learning. Many workshops are awarded partial credit. You should not automatically assume a 5-hour training is approved for the full number of hours.
  • Photographs of certificates are not appropriate documentation due to the poor quality images from cell phone pictures. Photocopies and scanned versions are acceptable forms of documentation.
  • Certificates issued after 2012 must have computer-generated names of the attendee printed on them. Certificates with hand-written names are not accepted unless they are from conferences.
  • Acceptable forms of transmittal are mail, fax, and scanned email. Please remember entire applications must come through the mail.
  • Submission of additional continuing education hours are allowed via fax and email. Limit faxes to less than 10 pages since large faxes can often be interrupted during transmission.

Extension Requests

A credential extension of up to 6 months for credentialed Specialist and Associate Level providers & 90 days for credentialed Service Coordinators and Parent Liaisons may be granted due to non-compliance with Supervised Professional Experience and/or completion of training requirements established due to extreme hardship or extenuating circumstances. Providers with a full credential may apply for a credential extension of up to 3 months due non-compliance with the continuing education requirement. Requests are evaluated on an individual case basis and must follow the prescribed procedures. Having a full-time job outside of Early Intervention or forgetting to send the application in the specified time period are not extenuating circumstances.

Provider Connections Database

The new database has many new and different features. One of the features is automation. This means that credentials are automatically inactivated at midnight on the credential expiration date if the application is incomplete. Please remember to handle important credentialing matters promptly to avoid unpleasant surprises. Faxes may not transmit, certificates may be delayed in being emailed to providers, weather may cancel a workshop. Plan ahead.

Please keep the credential certificate you receive from Provider Connections. The new database does not allow providers to print their certificate.
Copyright © 2015 Provider Connections, All rights reserved.
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Our mailing address is:
Provider Connections
Center for Best Practices in Early Childhood Education
College of Education and Human Services
Western Illinois University
1 University Circle
Macomb, IL 61455

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