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Hūtia te rito o te harakeke,
Kei whea te komako e kō?
Ka rere ki uta, ka rere ki tai.
Kī mai koe ki a au, he aha te mea nui o te ao?
Māku e kī atu,
He tangata! He tangata! He tangata!
If you pluck out the flax shoot,
where will the bellbird sing?
It will fly inland, it will fly seawards.
If you ask me,
What is the most important thing in the world?
I will reply, People! People! People!

Kia ora e te KPI Programme whānau

Last Thursday, the KPI Programme delivered its first-ever virtual Zoom forum. More than 70 people beamed in from across New Zealand to share their service experiences during the COVID-19 alert levels and discuss their data insights over this time.

The forum was attended by people from across the sector, including our DHBs, their NGO partners, whānau advisors, tāngata whai ora, the Ministry of Health, Health Quality and Safety Commission, and Health and Disability Commission. COVID-19 has been a shared journey with many perspectives and the Adult Stream forum reinforced the importance of creating space for all voices.

While there were many common themes, one of the most powerful learnings related to the use of technology for engagement. The breadth of representation at the forum enriched the discussion and put attention on the factors which can both facilitate as well as limit how effective technology can be as a mechanism for service engagement. It highlighted that while virtual technology works for some people, choice matters when it comes to engaging with services in a way that improves individual health outcomes.

Overwhelmingly, the forum showcased and celebrated our sector's ability to respond to a crisis and adapt service delivery methods to ensure people have access to the supports they need when they need them. The stories shared showed our ‘heart’ and deep desire to do right by the people we serve. Yes, there is still a long way to go on this shared journey, but we are starting from a good place.

Our sincerest thanks to everyone who attended the Adult forum and shared their stories and insights. We look forward to building on this data to facilitate informed action over the coming months.   

Showcasing the KPI Programme Adult Stream forum – 18 June 2020

Taking a deeper look at our ethnicity data

Given the time constraints of the Adult forum, the KPI indicator data was condensed and showed ‘all DHBs’ only. Our tāngata whai ora and whānau representatives rightly queried the missing data by ethnicity.

At the forum, we made a commitment to sharing this information and have included the indicator data by ethnicity below. It will be interesting to see what the data story over the COVID months tells us.

Sharing sector insights - forum breakout session

Forum participants were asked to discuss the question:

What do we believe our data story will say about how services have responded during COVID-19?

Much of the feedback from these sessions centred around the increase in communication with tāngata whai ora and some whānau during the rāhui.
  • More proactive communication “I’ll call you today” rather than “I’ll see you next week”.
  • Significant increase in phone/audiovisual contact over the period.
The ability for services to respond quickly and creatively, and the willingness of the workforce to flex and adapt was also praised.

Some forum participants raised concern about a return to pre-COVID ‘normal’ without the implementation of the learnings from the lockdown period – highlighting a potential missed opportunity to take forward what worked and to build this into a ‘new normal’.

Many services are in the process of compiling data and undertaking reviews of the different experiences of the workforce, tāngata whai ora and whānau, and there is growing interest in being able to understand people’s experiences alongside our normal mental health data collection.

Understanding the tāngata whai ora experience

Aaryn Niuapu, co-chair NAMHSCA presented his research undertaken with people using services at Auckland DHB during the COVID-19 lockdown. Specifically, tāngata whai ora were asked about the use of Zoom, phone calls and telehealth as an alternative to in-person appointments.
Read Aaryn’s full research paper here.

Aaryn has also agreed to provide the KPI Programme with full access to his PowerPoint presentation. You can access this here

You can also email Aaryn at if you would like to discuss his ongoing research.

Using Zoom to connect across physical boundaries

The KPI Programme team have learnt a lot about the use of Zoom as a communication and connection tool over the past few weeks. We have learnt that using Zoom can encourage more diversity and break down barriers to participation and engagement in Programme activities. This supports our vision ‘for a New Zealand health system where informed practice and collective action drives better wellbeing for all’.

As a result, we will continue to explore how the KPI Programme can use virtual technology to facilitate more regular, high-value sector engagement across boundaries.

Child and Youth forum – one day to go!

Our Child and Youth Stream forum takes place tomorrow, Thursday 25 June from 10am to 12pm.

Never fear – you can still register here 

Note: Please make sure your email is typed accurately when completing your registration.  You may not receive login information to the event if your email address is incorrect.

Already registered to attend a June forum?
Read this 
handy FAQ to get the most out of your Zoom forum experience.

Spotlight on our Sponsors

Kia ora, I'm Karla Bergquist 

I’m Group Director of Services for Emerge Aotearoa – a large national social services NGO.

As co-chair of the Mental Health and Addictions KPI Programme Sponsor Group, I work with the Programme sponsors and the Programme team, providing leadership that ensures we continue to achieve our Programme objectives and best respond to the needs of our sector.
I have been involved with the KPI Programme since its inception – during my time in a DHB. I have always seen value in the Programme through its ability to bring the sector together to learn and facilitate continuous improvement in our services. It is my belief that benchmarking performance is one of the important ways we stay accountable to the people who use services and the public.

Outside of my busy roles, what keeps me energised is spending time with my mokopuna.

Last chance to shape the new MHA KPI website and tools – survey closing 1 July 

A final reminder that the Mental Health and Addictions KPI Programme website survey will close on 1 July.

If you are a regular user of our website, are keen to tell us what you do and don’t like about the current site and/or want to share ideas for new features you’d love to see, share your perspectives through this survey

This will not be the only way we seek to engage with you through the redevelopment of the KPI Programme website. So, if you would like to get involved in this important project do not hesitate to reach out to us at 
We hope you have enjoyed this issue of ‘The Indicator’. This newsletter is designed for our sector, so if you would like to showcase your KPI stories, share the great work of your teams or even write a brief opinion piece, we’d love to hear from you
Copyright © 2020 MHA KPI Programme, All rights reserved.

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