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Header image 'The Indicator'
Hūtia te rito o te harakeke,
Kei whea te komako e kō?
Ka rere ki uta, ka rere ki tai.
Kī mai koe ki a au, he aha te mea nui o te ao?
Māku e kī atu,
He tangata! He tangata! He tangata!
If you pluck out the flax shoot,
where will the bellbird sing?
It will fly inland, it will fly seawards.
If you ask me, what is the most important thing in the world?
I will reply,
People! People! People!

Kia ora and welcome to Issue Nine of The Indicator

In this issue:

From the Programme

“Wherever there is change, and wherever there is uncertainty…
there is opportunity.”

- Mark Cuban

As we near the end of 2020, we look back over a year where the unexpected has nudged (well, some would say pushed) us to reflect on our collective health and wellbeing and to make sacrifices to protect ourselves, our whānau and our communities. It is a year that has challenged us to change and adapt at pace and break down some of the barriers we once perceived unmoveable, to uncover new ways to meet the needs of tāngata whai ora.

2020 is a year many people across Aotearoa may be eager to put behind them. However, it is worth pausing to reflect on what our 2020 experiences have taught us.

For the KPI Programme, what we have noticed most prominently is our sector's ‘character’. Our ability to persevere in the face of adversity and put aside fear to continuously deliver mental health and addiction services when they are needed most. To keep finding the energy to connect with others who share a collective aspiration for striving to do better… for improving our services so they can achieve better wellbeing outcomes for everyone.

This character shone through in our November 2020 stream forums where almost 100 people from across Aotearoa took the opportunity to meet via Zoom to examine how our national mental health and addiction data collection has reflected our 2020 service delivery story and learn from the voices of rangatahi, tāngata whai ora, whānau and each other.

We will spend more time in our next issue of The Indicator showcasing content from these forums. However, we did not want to miss this moment to acknowledge everyone who made the space to attend and contribute to our November forums. The useful and meaningful korero was a true reflection of your tenacity and ability to sustain progress and momentum through uncertainty.

Although there remains a significant amount of Programme mahi underway, we have deliberately chosen to keep this issue of The Indicator brief with just a couple of updates to get you excited about the new year.

Mostly, we wanted to extend our gratitude to every person who has contributed to and supported the KPI Programme in 2020. Together we have navigated new technologies, explored new territories, and collaborated to achieve new milestones. Despite the pandemic and its restrictions, we have worked together to strengthen our connections and share learning and expertise so that the KPI Programme is well-positioned to keep growing in 2021.   

KPI Programme team holiday shutdown

Please note the KPI Programme team will be out of the office from Thursday 24 December 2020 to Tuesday 5 January 2021.
For urgent enquiries only, you can contact Sima Clarke, KPI Programme Lead on 027 2615 891
Otherwise, we will respond to all queries when we return from the holiday break.

Sharing our 'why' - introducing the KPI Programme's new strategy

We were thrilled to release the KPI Programme’s overarching strategy for the next three years during our November 2020 forums.

Intentionally ambitious, the strategy sets a powerful shared vision for an Aotearoa New Zealand health system where informed continuous improvement and collective action drives better wellbeing for all.

Created in collaboration with KPI Programme contributors over the past 18 months, the strategy outlines four key pou – Collaborate, Enable, Innovate and Promote which will provide the foundations for our actions to realise the full utility of benchmarking to drive continuous improvement and the equity of health outcomes for tāngata whai ora, whānau and communities.

While our strategy provides the 'why' we do what we do, the most important mahi is still to come as we work together to take action on the ‘how’.

The KPI Programme team will meet with the Sponsor Group and the stream leads through December and January to set objectives for 2021 and agree our work plan for the year – including a calendar of Programme events.

We will continue to release further details about the strategy and success indicators over the next few months; however please do not hesitate to contact us if there are any areas you would be keen to increase your contribution on this journey.
KPI Programme Strategy

The future of the KPI Programme data visualisation tools

One of the highlights of the November 2020 forums was the presentation from our technical partners, Wild Bamboo.  Chief executive, Nick Kemp and technical data analyst, Jillian Pennington showcased the work already undertaken to rebuild the KPI Programme’s website and data visualisation tools.

Bringing to life the feedback and aspirations shared by the sector through the consultation process in July and August this year, the new data visualisation tool showed how a single KPI could be used to expand our understanding of service performance across multiple layers and improve learning insights.

Advancements in data visualisation technologies also mean the KPI Programme will be able to teach the tool to pull the right data based on written questions, meaning we won’t all need to be data experts to draw out useful comparisons and meaningful information.

Both the Programme website and data visualisation tools are progressing through the final stages of development and testing, and the Programme team, in partnership with Wild Bamboo, are looking forward to releasing these in early 2021.

Spotlight on our Sponsors

Kia ora, I'm Richard Woodcock

I believe it is vital for all services to use data and become evidenced informed to support tāngata whai ora achieve the best health outcomes possible. It is this innate enthusiasm for data, combined with my interest in social justice and the social determinates of health and their impacts on people using addiction and mental health services that led me to take up a Sponsor role with the KPI Programme. 
A qualified social worker with experience working in various mental health settings in New Zealand and overseas, I have always sought to put people first and understand their experiences supported by evidence to find better ways forward. 

As a member of the International Initiative for Mental Health Leadership (IIMHL), I have been fortunate to represent New Zealand at international benchmarking and data metrics meetings. I feel great pride in working alongside our mental health and addiction sector to realise the full utility of benchmarking to tackle our complex system challenges head-on.
From all of us to all of you, we wish you a safe and happy holiday break. We hope Christmas and the New Year brings some time for much-deserved relaxation and re-energisation, and the ability to connect with the people you love, whether in person or virtually.

We look forward to working with you all again in 2021. 
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MHA KPI Programme
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Hamilton, Waikato 3240
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