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Header image 'The Indicator'
Hūtia te rito o te harakeke,
Kei whea te komako e kō?
Ka rere ki uta, ka rere ki tai.
Kī mai koe ki a au, he aha te mea nui o te ao?
Māku e kī atu,
He tangata! He tangata! He tangata!
If you pluck out the flax shoot,
where will the bellbird sing?
It will fly inland, it will fly seawards.
If you ask me, what is the most important thing in the world?
I will reply,
People! People! People!

Kia ora and welcome to Issue Eight of The Indicator

In this issue:

From the Programme

Excitement is building as we round the corner to our November 2020 KPI Programme forums next week. It’s been a full couple of months with the Programme stream leads and Programme team meeting fortnightly to plan data-rich sessions dedicated to leveraging our KPIs to share learning insights and inspire action.

In their preparations, the stream leads have carefully reviewed the feedback provided by people who attended the June 2020 forums. We’re sure you will see in the forum agendas how their voices have been reflected with an increase in forum duration to three hours, more time allocated to breakout spaces and better use of data to improve understanding about the initiatives that can improve outcomes across our diverse communities.

We are especially looking forward to releasing our new KPI Programme strategy for the next three years at the November forums. Informed by the voices and priorities of the sector over the past 18 months, the strategy paves the way with an ambitious intent to realise the full utility of benchmarking to drive continuous improvement and the equity of health outcomes for tāngata whai ora, whānau and communities.

During the November forums, we will also be providing a preview of our new KPI Programme website and the development of new data visualisation tools. Both are key milestones in the Programme’s evolution as we seek to equip the sector to take informed collective action on some of our most pressing and complex challenges.

While our new strategy will help keep us focused on ‘why’ we exist and what we are striving for, we understand that it will be what we do which truly determines the difference we make in the lives of the people we serve. As a Programme, we feel privileged to be able to facilitate space for our sector to use data and benchmarking to challenge what they know now to uncover new ways of working that improve service quality, accessibility, and health equity outcomes.    

If you haven’t already registered for the November forums, but would like to be part of these important hui, please follow the links below

Let’s share our learnings – preparing for our November 2020 forums 

As a subscriber to The Indicator, you’ll already be aware that our next KPI Programme forums are coming up next week on Tuesday 24 November (Child and Youth stream) and Thursday 26 November (Adult stream).

There was a strong turnout from the sector at the June 2020 forums, and we are looking forward to continuing this momentum across Aotearoa again this month.

Both forums are open to KPI Programme contributors from all 20 DHBs and their NGO partners, as well as anyone from our mental health and addiction sector, whānau and people who use services; and who have a passion for using benchmarking to drive continuous improvement.

You can view high level agendas for the forums by visiting the Events section on the MHA KPI Programme website.

We appreciate that our sector is juggling full workloads, so we won’t be asking attendees to prepare specific data or posters this time around. However, we will be asking forum contributors to reflect on what they have been noticing in their local data and settings and be prepared to engage in some valuable benchmarking kōrero.

We’re looking forward to seeing you next week.

There’s still time! Register for the forums today.

Register here
Child and Youth forum
Tuesday 24 November 2020
9.30am to 12.30pm, via Zoom
Register here
Adult forum
Thursday 26 November 2020
9.30am to 12.30pm, via Zoom
Experiencing challenges with registration or have questions about the November forums?

Don’t hesitate to contact the KPI Programme team at

Lifting the voices of all – a new partnership with our lived experience network

The KPI Programme is thrilled to announce a new partnership with Balance Aotearoa to work with the lived experience network (LEN) to co-design, co-deliver and co-decide all key Programme activities and events.  
Balance Aotearoa and the KPI Programme share a commitment to improving mental health and addiction services for the people who use them, and both are firm believers that it is only through strong and effective partnerships, and lifting the voices of all people, that we will drive forward initiatives which will enable the sector to achieve equity of health outcomes in Aotearoa.
Throughout 2021, the KPI Programme and Balance Aotearoa will be working together to strengthen the engagement and participation of people with lived experience within the KPI Programme to ensure the Programme is best positioned to achieve its' strategic objectives in a way that is truly inclusive and values all perspectives equally.

“Knowledge is of no value unless you put it into practice.”
- Anton Chekhov

Expanding KPIs to support the continuous improvement of our Youth Forensic services 

On Wednesday 14 October, 27 representatives with a special interest in the continuous improvement of our Aotearoa Youth Forensic services met to discuss and progress the development of indicators to monitor the performance of our national youth forensic model of care.

The workshop was part of a series of conversations within the youth forensic sector to explore the role of benchmarking to improve outcomes for young people who require support from forensic mental health services.

It was important to the group that the role of whānau was heard and incorporated into the development of any potential KPIs and therefore the first session was presented by Georgina Te Amo. Georgina spoke of her journey as the mother of a girl who has used mental health services across different settings and gave voice to the challenges faced by both her daughter and the whānau.

Georgina’s experiences were a strong call to action on the following:
  • Whānau are heard and understood
  • There is a need for good plans, good communication and good structure
  • The actions of whānau need to be validated
  • Young people’s beliefs and culture are valued as part of their care.
Georgina’s powerful story provided clarity for the workshop contributors about their common goal, which inspired meaningful breakout discussions where the group unanimously supported attention on the development of indicators to measure progress against:
  • Whānau voice and engagement
  • Rangatahi as a whole person
  • Outcomes focused (eg the engagement of rangatahi in education, work and their community)
  • Cultural competency.
If you’d like to hear Georgina’s story, don’t miss her keynote address at our upcoming Child and Youth stream forum on 24 November.

A smaller collaborative working group will connect again in early 2021 to further investigate the development of KPIs which enable the sector to meaningfully measure progress against the groupings above.    

Work is continuing to investigate and develop key performance indicators for our Adult and Youth Forensic mental health services. If this is an area where you have a special interest and would like to contribute, contact us to find out more.

Spotlight on our Sponsors

Meet Frank Bristol 

It is my passion for inspiring systems-level changes that drew me to the KPI Programme sponsor role. Through my work at Balance Aotearoa, I get to lift the voice of our tāngata whai ora and whānau through consumer leadership, consultancy and liaison to mental health and addiction services. I am also involved in the development of community-based peer-run mental health services, and a member of several advisory committees, reference groups and improvement programmes across the New Zealand health sector.
A dedicated supporter of approaches based on Te Tiriti o Waitangi, human rights, self-determination and relationship-care and philosophies found in various Lived Experience developed programmes; I always seek to ensure we are co-designing, co-producing and co-deciding services for the future.

The KPI Programme provides a strong national platform for our mental health and addiction services to continuously improve our system to respond to the needs of tāngata whai ora and whānau, and I am excited about the opportunities the Programme creates for our sector to learn and pioneer new ways of working that improve equity of health outcomes.
We hope you are enjoying the mental health and addiction KPI newsletter, The Indicator. If you’d like to showcase your KPI stories, share the great work of your teams or even write a brief opinion piece, we’d love to hear from you
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