Spotting Dangerous Clients in 3 Steps

© 2018 Bill Eddy, LCSW, Esq.

Family law professionals were shaken to the core by last month’s murders of 6 people by an angry ex-husband in Arizona. While I do not specialize in threat assessment for violence, there are three key steps that I have found helpful for recognizing people with “high-conflict” personalities with the potential for a range of extreme behavior.

I have developed a simple approach which anyone can use to recognize when they are dealing with a high-conflict person. Then, it’s important to concentrate on calming the conflict and re-directing attention to problem-solving, rather than emotionally confronting them or focusing on their emotions. I call this the WEB Method®. WEB stands for: Their Words, Your Emotions and Their Behavior...Continue Reading

Photo by Nicolas Picard on Unsplash

Check out our free video on recognizing High Conflict (and possibly dangerous) People


Some difficult people aren't just hard to deal with—they might be dangerous

When a high-conflict person has one of five common personality disorders—borderline, narcissistic, paranoid, antisocial, or histrionic—they can lash out in risky extremes of emotion and aggression. And once an HCP decides to target you, they’re hard to shake. But 5 Types of People Who Can Ruin Your Life gives you ways to safely avoid or end these stressful interactions using our unique, empathy-driven techniques.  
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Every time you interact with those you help, you are putting yourself at risk for vicarious trauma. Absorbing others’ trauma while controlling your own empathetic response alters your neurochemistry and even the structure of your brain, negatively affecting your mind, body, and spirit. Second-Hand Shock presents the Rapid Advance Process, a method of recovery created by the authors and used successfully with their own clients.  
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Aftermath of a Flawed System

© 2018 Megan Hunter, MBA

Lawyers, judges, mediators, mental health professionals and others who deal with high-conflict cases, especially in family law, unwittingly entered a high-risk profession. They don't enter law or grad school with a desire to someday have clients who can be the most volatile and dangerous in society, putting themselves at risk both physically and emotionally. Before long, the cases and clients begin to have a pattern that becomes all too familiar . . . blame, extreme behaviors, intense emotions, revenge, and lots of all-or-nothing thinking. …The conflict is endless and even the very best at handling such difficult cases eventually wear down and experience some kind of trauma, whether they realize it or not… Continue Reading

Photo: Ibrahim Rifath on Unsplash


"One of the most interesting theories about pathological liars is that they may have the opposite ratio of cortisol and testosterone than most people," Bill Eddy LCSW, a licensed therapist, tells Bustle.   Check out the article HERE.
Photo: Ali Marel on Unsplash
Dousing the Flame - Working with High Conflict
Speaker: Shawn Skillin, Esq.
Minnesota Chapter AAML Divorce Camp 2018
Breezy Point, MN
Info/Register HERE 

Dealing with High Conflict Couples in Mediation
Speaker:  Bill Eddy, LCSW, Esq.
North Carolina Academy of Professional Family Mediators (APFM)
Greensboro, NC
Managing High Conflict People in Legal Disputes
Instructor:  Bill Eddy, LCSW, Esq.
Monash University Law Chambers
Melbourne, Victoria, Australia
Contact:  (Private event)  
Managing High Conflict Personalities in Legal Disputes
Instructor:  Bill Eddy, LCSW, Esq.
University of Newcastle Law School
Newcastle, Victoria, Australia
Contact: (Private event)  
Swearing, Sweating, Outrage & Tears:  Handling Highly Emotional Disputes in Mediation
Speaker: Bill Eddy, LCSW, Esq. and 3 other presenters
American Bar Association
Webinar:  1pm - 2:15pm Eastern Time.
Info/Register HERE 
Your Agenda or Mine? Preparing and Managing the Agenda in Difficult Cases
Academy of Professional Family Mediators & Association of Divorce Financial Planners:
2018 United Catalyst Conference
Speaker:  Bill Eddy, LCSW, Esq. 
San Diego, CA
Info/Register HERE
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Megan Hunter, MBA, is an author, speaker, and expert on high-conflict disputes. She is CEO and co-founder of the High Conflict Institute, and developed the concept of the Institute after 13 years as the Family Law Specialist with the Arizona Supreme Court, and Child Support Manager of the Dawes County Attorney’s Office in Nebraska. Megan has trained internationally in High-Conflict management techniques, including legal, mental health, business and leadership groups, as well as universities and other professionals across Australia, the U.S., Canada, and South Africa.  Read full bio
Contact us to book Megan for your event:

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More than 100,000 professionals in organizations across the globe have used High Conflict Institute to help solve the most challenging high-conflict situations using our unique, proven strategies and methods.

Dealing with backlash and personal attacks from hostile family, ex's, coworkers or clients?

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BIFF Response® Method

Four easy steps to get back in control of hostile emails, texts and other communications.
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New Ways for Families
® is a structured parenting skills method to reduce the impact of conflict on the children in potentially high-conflict divorce and separation cases. Contact us for information.

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