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Thursday, 9 April 2020
Purple background color with the NDIS logo on the left. The logo is in white writing.
Graphic with a cartoon of a cityscape with lots of buildings and then on the right the text Coronavirus information
In this edition:
- Finding support workers
- Priority supermarket delivery
- Frequently asked questions (FAQ's)
- Personal protective equipment (PPE)
- COVID-19 materials in new formats
- Easter opening hours
- One to watch
a graphic made up of a triangle with an icon and text at each point. Clock wise is an icon at the top that represents a support worker, a magnifying glass to represent a search and a group of three people to represent staff with the text Finding support workers


Finding support workers

We are helping to connect the dots during this COVID-19 pandemic to make sure participants get the support they need.

Visit our new webpage Finding support workers for links to matching platforms that connect NDIS participants, providers and job seekers.
 Text: Priority supermarket delivery with a cartoon of a delivery truck and house


Priority supermarket delivery
NDIS participants now have priority access to supermarket home delivery services. 
The NDIA sent a unique home delivery access code to all participants by SMS or email earlier this week.
Use your code when placing online orders for home delivery services at participating supermarkets:

If you are an NDIS participant and have not received a code call 1800 800 110.
Visit the Priority home delivery services webpage to learn more.

Image is a graphic with a question mark on the left. On the right is text that reads: Frequently asked questions (FAQ's)


Frequently asked questions (FAQ's)
We are listening to your questions and regularly updating the FAQ’s on our website.
This week we have added FAQ’s about:
  • Your health and safety: including answer about Personal Protective Equipment.
  • Your plan: including answers about temporarily changing it from Agency-managed to self or plan-managed, telepractice or telehealth and the 10 per cent increase on price controlled support items.
  • Using your budget: including answers about being stuck overseas.
  • Support workers and you: including answers about the changed cancellation policy and what to do if a provider doesn’t show up to an appointment.
See our FAQ’s here.
Text: Personal protective equipment (PPE) with a cartoon of a face mask, disinfectant and gloves


Personal protective equipment (PPE)

There is currently a global shortage of PPE.

If your provider uses PPE as a regular part of their support arrangements they should continue to access it through their usual means.

Where this is no longer possible, and there is a clinical need, they should approach the National Medical Stockpile. 

Access to PPE will be prioritised for NDIS providers who deliver personal care and for other activities that require close physical contact where a participant has a confirmed or suspected case of COVID-19; if there is immediate threat to continuity of safe quality care due to lack of access to PPE, or where there is a clinical need.

For more information about using and getting access to PPE, visit the NDIS Commission website.

Text: COVID-19 materials in new formats with a cartoon of a an open book


COVID-19 materials in new formats
We have updated the COVID-19 pages on our website to ensure our information is available in a range of alternative formats. See links below to recently released ‘What happens when’ information:
Text: Easter opening hours with a cartoon of a calendar with the text April on it


Easter opening hours
The NDIS Call Centre will remain open during Easter with reduced staffing.

You can contact the call centre between 8.00am – 8.00pm local time, on 1800 800 110.

Please be aware wait times may be extended over the Easter period due to reduced staffing.
Text: One to watch with a cartoon of a clapperboard to indicate a movie


One to watch
If you are looking for something to do while indoors over Easter, watch the great new Australian movie, Kairos, just released on DVD.

Kairos is a compelling Australian drama about Danny, a young man with Down syndrome, who pursues a boxing career.

NDIS participants, Chris Bunton (who plays Danny), Audrey O’Connor and Digby Webster, all display their diverse acting talents, proving with the right supports there is no limit to what you can do.

Read more here
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Our mailing address is:
National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601
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