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Thursday, 30 April 2020
      
Purple background color with the NDIS logo on the left. The logo is in white writing.
Graphic with a cartoon of a cityscape with lots of buildings and then on the right the text Coronavirus information
In this edition:
- Flexibility for low cost assistive technology
- Supported Independent Living - new support line items
- Access Request Form now online
- Be aware - COVID-19 scammers
- Webinar - Young people and children
- Frequently asked questions
- Participant spotlight
Flexibility for low cost assistive technology with a cartoon of a laptop, ipad and mobile phone

 

Flexibility for low cost assistive technology
We are temporarily broadening the flexible approach for low cost assistive technology (AT) items so participants can continue to receive NDIS funded supports and services during the COVID-19 pandemic.

Participants can use their existing NDIS funding to purchase an item if it meets all of the criteria on the Assistive technology explained page on the NDIS website.

We recommend participants talk with their existing providers about the best way to receive services and supports while maintaining physical distancing – this might include using available technology, developing programs you can do at home, borrowing equipment or keeping in touch over the phone.

This is a time-limited policy, which will be in place until September 2020 and will be reviewed in July 2020.

For more information, visit the Assistive technology explained page on the NDIS website.
Support Independent Living - new support line items with a cartoon of a house

 

Supported Independent Living - new support line items
Participants living in SIL arrangements are at higher health risk during the COVID-19 pandemic and providers are having to deliver additional care and support to residents if they are diagnosed with COVID-19.

To assist participants and providers during this time, we are introducing two new support items for cleaning services and higher intensity support to manage a range of potential situations.

SIL providers of participants diagnosed with COVID-19 will now be able to claim:
  • $300 for a one-off professional deep clean of a residence.
  • Up to $1,200 per day for higher intensity support including staffing increase, Personal Protective Equipment, professional laundering and any ancillary costs directly related to the participant’s diagnosis.
For more information, visit the Supported Independent Living page on the NDIS website.

 

Access Request Form now online
We have made it easier for people to apply to the NDIS while maintaining physical distance during the COVID-19 pandemic.

You can now download our Access Request Form and Supporting Evidence Form from our What is an Access Request Form? page on the NDIS website.  

You can also continue to apply to access the NDIS by:
  • calling 1800 800 110, or
  • emailing NAT@ndis.gov.au, or
  • contacting your local LAC or NDIA office
Be aware - COVID-19 scammers with a cartoon of a hand holding a mobile phone with a messaging bubble and an exclamation point

 

Be aware - COVID-19 scammers

Unfortunately, due to COVID-19 we are seeing an increase in online scam activity.

Some participants are receiving an email requesting they pay an expected or regular invoice, into a different bank account, than the one on the invoice.

They are genuine looking emails that will state some urgent or important reason you need to pay the invoice into a different bank account.

The bank account is a fraudulent bank account, and you won’t know you’ve been scammed, until the original invoice provider, contacts you about the unpaid account.
If you receive a suspicious email:

  • do not reply to the email or pay the money into the suggested account
  • call the supplier of the invoice and ask if they sent the email or requested you pay it into a different account.
  • contact your bank or financial institution if you have already paid the invoice into the fraudulent account, and take steps to recover the payment or freeze the account
  • contact the NDIS fraud reporting hotline on 1800 650 717 or email fraudreporting@ndis.gov.au if you think your personal or financial information has been stolen.

We will be updating the NDIS website with further COVID-19 Scam alerts, and practical information to help you keep your personal and financial information safe.

Webinar - Young people and children with a cartoon of a laptop with the word webinar on the screen

 

Webinar - Young people and children

We’ve partnered with Children and Young People with Disability Australia (CYDA) to offer three webinars for young people with disability and families with children with disability.
 
Our CEO, Martin Hoffman and NDIS staff will provide an overview of the NDIS response to COVID-19 and answer key questions raised by young people with disability and families.
 
Webinar 1: The NDIS and COVID-19: Information for families (NDIS participants under 7 years) – 10 am 5th May 2020
 
Webinar 2: The NDIS and COVID-19: Information for families and young people (NDIS participants between 7 and 18 years) – 11:30 am 7th May
 
Webinar 3: The NDIS and COVID-19: Information for families and young people (NDIS participants aged between 18 and 25 and beyond) – 3 pm 12th May
 
Tap to register: https://bit.ly/3boinrX

Frequently asked questions (FAQ's) with a cartoon of a question mark

 

Frequently asked questions

We are listening to your questions and regularly updating the FAQ’s on our website. Over the past two weeks we have added FAQ’s about:

  • Your plan: including answers about the NDIA calling to check in on you to make sure you can still access supports in your plan.
  • Using your budget: including answers about low cost assistive technology (AT), consumables funding, transport funds and mental health support.
  • Support workers and you: including answers about support workers and using funding for prepared meals to be sent to you
  • Participants employed in an Australian Disability Enterprise (ADE): including answers about using your employment supports during the pandemic, going to work during the pandemic and JobKeeper payments.

See our FAQ’s here.

Participant spotlight with a cartoon of a mother and child reading a book with a spotlight on them

 

Participant spotlight

Raymond, who has autism, usually has occupational and speech therapy sessions at school but his services have now moved online.

Raymond’s family say doing the online therapy sessions from the comfort of their own home actually makes things less stressful.

Lingan, Raymond’s Dad said, “He can walk around the house and show his therapists things. He even did a performance on the piano, playing his own rendition of Baby Shark, which he taught himself!”

Raymond is supported by Geelong organisation Gateways.
To read more about Raymond, and other ways participants are accessing their services during COVID-19 visit our stories page.

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