In this edition:
- Changes to Pricing and Plans
- Reducing Face to Face Interactions
- Update for Participants
- What Happens When...
- Easy Read, Language Translations and FAQ’s
- How to Stay up to Date
- Information from the Department of Health
- Helpful Resources
Changes to Pricing and Plans
We have introduced some changes to ensure supports can continue to be delivered to participants during this time:
Three New Support Coordination Items
You may need more assistance from your Support Coordinator at this time. Three new support coordination items have been introduced to the support catalogue under Core Supports, Assistance with Daily Life. The new item numbers allow you to use your funds more flexibly so you can access Support Coordination from either your Core or Capacity Building budgets.
Temporary Increase to Price Limits
The NDIA will temporarily increase price limits by 10 per cent for some critical supports. Participant plans are being automatically extended to ensure you continue to have access to funding.
Cancellation Policy Change
From 25 March 2020, participants will be required to give 10 business days’ notice (up from two days) for a cancellation if they want to avoid paying the full fee for a cancelled service. Refer to the NDIS Price Guide for more information.
From 30 March, participants will be charged 100 per cent of the agreed support price if they cancel a service at short notice (up from 90 per cent).
Advance Payments to Providers
We will also be providing a one-off advance payment for eligible registered providers to assist in the expected temporary increase in costs to deliver supports due to the COVID-19 virus.
Reducing Face to Face Interactions
In line with recent Government advice, we are reducing our face to face interactions, however all NDIA offices remain open. Current and potential participants can also contact us by phone, email or webchat. We consider this to be the safest way to deliver new plans and plan reviews.
If participants would like to continue to visit an NDIS office, they can do so.
We have put in place alternative communication methods to ensure participants are supported during this time:
Call 1800 800 110 and press 5 if you need to talk to a planner, make changes to your plan or are having trouble getting services due to coronavirus (COVID-19)
If you are an NDIS participant and you are concerned about your exposure to coronavirus, the Department of Health has a specific hotline to respond to your enquiries:
1800 020 080 (24 hours a day, seven days a week).
If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the department’s listed phone numbers.
You can visit the National Relay Service website or call 1300 555 727. If you need translation and/or interpretation support, Translating and Interpreting Services are offered by the Australian Government on the Department of Home Affairs website.
To help coping with stress related to coronavirus (COVID-19): Headspace Austraia has some general tips to help young people manage stress related to changes in daily life.