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NDIS Provider Newsletter
'Connecting you with information on the new disability marketplace'
Gentleman holding his young grandson while out at the park.

$100 million in grants to empower people with disability

The NDIA's Information, Linkages and Capacity Building (ILC) program is giving you the opportunity to share in $100 million in funding over three years to build programs aimed at empowering people with disability to be independent and engage fully in social, economic and community life.
Through the Individual Capacity Building grant round, which opened on 19 August, the NDIS will provide funding for two activity types:
  • Individual Capacity Building
    Activities that focus on increasing the knowledge, skills and confidence of people with disability to set and achieve their goals. For example: peer support, mentoring and skills building programs.

  • Organisational Capacity Building
    Activities that focus on building the capacity of organisations run by or for people with disabilities, their families and carers. For example: professional development for Board, staff and/or volunteers, leadership training and coaching etc.
This round is targeted at organisations run by and for people with disability, their families and carers, as well as organisations led by Aboriginal and Torres Strait Islander communities, Culturally and Linguistically Diverse communities, or LGBTIQA+ communities.
Applications are now open, so if you think you have a suitable idea or program, submit your application by Monday 30 September 2019 via the Community Grants Hub website.
More information can be found on the NDIS website.
ILC grant information
Graphic with an image of a smiling woman, text reading 'Plan review' and N.D.I.S. logo

Extending participant plans

The NDIA is making changes to the NDIS myplace portal to improve the process where there may be a gap between when a participant plan ends and a new plan starts. The changes started in early August and the second stage of system changes are rolling out from Wednesday 4 September.
Under certain circumstances, if there is a delay in the scheduled plan review process, the myplace portal will automatically extend participant plans by 28 days.
This ensures participants can continue to receive services and providers can claim payments for services delivered until a new plan is in place. Where required, additional budget is also allocated, until a new plan is approved.
Service bookings will be automatically extended if the service booking end date is the same as the plan end date. Providers will see an alert in the portal when service bookings have been automatically extended. Providers will need to adjust the funding amount in these service bookings, if the participant agrees to the provider continuing services during this time.

Providers can also use the service booking download report to identify the service bookings that have been extended. This can be done by comparing the service booking end date from previous download reports with the current download report.
If the service booking ends before the plan end date, providers will need to create a new service booking in consultation with the participant. More detail, including the impact on service bookings, is available on the Provider Toolkit.
The myplace provider portal step-by-step guides have been updated to reflect these changes and are also available on the Provider Toolkit.
For more information: NDIS Contact Centre, phone 1800 800 110 or email
Plan extensions
Image from cover of the N.D.I.S. Quarterly Report for 30 June 2019 featuring a smiling young boy on his bicycle, next to his father.

New data confirms NDIS growth

The NDIS is now assisting 298,816 people with disability—with 99,537 receiving supports for the first time—according to the latest NDIS Quarterly Report.
The NDIS provider market increased six per cent to 21,510 registered providers.
The NDIA continues to focus on Early Childhood Early Intervention with 27 per cent of participants who received an approved plan in the last quarter aged 0–6 years, compared with 12 per cent in previous quarters.
The report also notes areas of business opportunity including:
  • the provision of core supports in very remote areas
  • capacity building for adult participants to increase independence and participation.
For more information—including participant characteristics and outcomes, plan management data and how the NDIS is collaborating with the disability community—see the full report on the NDIS website.
NDIS Quarterly Report
Young boy at school sitting at desk and discussing school work with the assistance of a female teacher.

NDIS workforce boost

Sixteen projects have been announced to share in $10 million in grants allocated under round one of the Commonwealth Government's Jobs and Market Fund (JMF).
With the disability workforce expected to almost double in Australia by 2023, the projects will support growth of the NDIS provider market and workforce capability. The projects will help meet the requirements of the growing NDIS by:
  • developing and delivering workforce training for those working in the NDIS
  • helping recruit and retain a capable workforce.
Read more in the full media release on the NDIS website or see the list of projects funded under the first round of the JMF grants.

While round one grants have been finalised, more funding under the Jobs and Market Fund will be announced in the future.
Media release
Woman in an office working at a computer screen

myplace provider portal update

Providers can now download a report from the myplace provider portal detailing important information about the status of a participant quote.
Select the Downloads tile on the myplace homepage to reach the Download Quotations screen which displays a list of all quotes received by your organisation in the previous 90 days including Assistive Technology, Home Modifications and Supported Independent Living.
This change is now reflected in new step-by-step guides to using the myplace provider portal, which are available on the Provider Toolkit. 

The bulk payment request step-by-step guide was also recently updated to include the new claimable item for non-face-to-face services. See the Provider Toolkit.
Provider Toolkit
A group of four supported employees seated around a table while working

Provider survey on the NDIS

A national provider survey has been issued to all NDIS registered providers calling for feedback on satisfaction with the NDIA and level of confidence in the NDIS.
A survey link was sent to each registered provider’s contact email address on 3 September 2019 and the survey will be open for two weeks. It should only take about 10 minutes to complete and your responses remain confidential.
The Agency is working to improve the provider experience and this is your chance to have your say.
If you have any questions about the survey, please email
NDIS website
Photo featuring a large group including members of the S.D.A. Reference Group and the Minister for the N.D.I.S. The Hon Stuart Robert.
SDA Reference Group members pictured with the Minister for the NDIS—pictured from left to right are: (back row) Robbi Williams, IAC representative; Toni McInnes, NDIA; Sam Crinall, formerly NDIA; Peter Johnston, Lighthouse Infrastructure Management; Dan McLennan, Summer Housing; Anthony Ryan, Youngcare; Andrew Rowley, Ability First Australia; Mark Lawler, Achieve Australia Ltd; Steve Anthony, Supported Independent Living Co-op; Justin Nix, Guardian Living; Benjamin Barry, Macquarie Group. Front row: Vicki Rundle, NDIA; Liz Neville, NDIA; Romola Hollywood, People with Disability Australia; Geoff Barber, Community Housing Industry Association; The Hon Stuart Robert, Minister for the NDIS; The Hon Gareth Ward, NSW Minister for Families, Communities and Disability Services; David Moody, National Disability Services; Alecia Rathbone, Summer Foundation; and Melanie Southwell, SDA Alliance.

SDA reform

The Hon Stuart Robert, Minister for the NDIS, attended a recent meeting of the NDIA’s Specialist Disability Accommodation (SDA) Reference Group. The Minister hosted a question and answer session about market sentiment and progress since the Disability Reform Council's release of their review of the SDA Pricing and Payments Framework in February 2019.
There are now around 13,300 NDIS participants with SDA in their plans.
The SDA Reference Group deliberate on matters relating to SDA and includes representatives from providers, participants and the sector. They support the development of the SDA market, to increase choice and control for participants, and ensure the long-term viability of SDA investments under the NDIS.

SDA Reference Group members not pictured above are:
Andrew Whitecross, DSS; Wendy Lovelace, participant; Luke Bo’sher, Summer Foundation; Greg Killeen, Spinal Cord Injuries Australia; Matthew Bowden, People With Disability Australia; Nicholas Proud, PowerHousing; Samantha Taylor, NDIS Quality and Safeguards Commission; Anne Campbell, NSW Department of Family & Community Services; Natalie Jozelich, National Housing Finance & Investment Corporation.
SDA Reference Group
Copyright © 2019 NDIA, All rights reserved.
Our mailing address is:
National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601
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Copyright © 2019 NDIA, All rights reserved.
Our mailing address is:
National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601
You can update your preferences or unsubscribe from this list