In this edition:
- Easy Read, Language Translations and FAQ’s
- Dedicated Supermarket Shopping Hours
- Information from the Department of Health
- Advice for Participants
- Advice for Providers
- Helpful Resources
We have recently published information in an Easy Read format on the NDIS website, about our response to the coronavirus (COVID-19).
If you are an NDIS participant and you are concerned about your exposure to coronavirus, the Department of Health has a specific hotline to respond to your enquiries:
1800 020 080 (24 hours a day, seven days a week).
If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the department’s listed phone numbers.
You can visit the National Relay Service website or call 1300 555 727. If you need translation and/or interpretation support, Translating and Interpreting Services are offered by the Australian Government on the Department of Home Affairs website.
The number of face-to-face meetings with NDIS participants is being reduced in line with the Australian Government’s advice in the COVID-19 national health response plan.
Participants, families and carers can request alternatives to face-to-face meetings, if participants are concerned about their exposure.
Both scheduled plan reviews and first plan meetings can be completed over the phone, if:
the participant would prefer not to have a face-to-face meeting
the participant has recently returned from overseas, or
has come in contact with someone affected by COVID-19.
Providers are required to notify NQSC of any changes to the scale of their operations. They can do this by emailing firstname.lastname@example.org or calling 1800 035 544.
When registering NDIS providers are required to ensure ‘continuity of support requirements’ and ‘risk management’ modules are in place. Providers should refer to the Commission Quality Indicators to ensure they are prepared in the case of an announcement of a pandemic.
The Department of Health has a new online Infection Control course. It is free. Learn about protecting yourself from infection with coronavirus (COVID-19), by registering and completing the course online.