August 2020 Newsletter
Tom Merson Consultant
          You've got to start with the customer

      experience and work backward towards the

         technology - not the other way around.

                                          Steve Jobs


Focus on Customer Experience First and the Metrics Will Follow  
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What’s the #1 driver of profitable, sustainable growth?     
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Features of a bad customer experience          
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5 Things to Know About Building Trust in the Age of Social Media 

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